Daisey Hamilton

• Working to set timeframes
• Achieving industry KPI's and Targets
• Signing up new donors for some of Australia's biggest charities
• Answering questions from new and existing customers
• Managing Personal Performance
• Managing peoples personal details securely
• Working as part of a strong team
• Representing charities in the most professional manner
• Assisting new staff members if they had any questions
• Helping to enhance a positive team culture

• Learned and followed warehouse safety protocols to prevent injuries and accidents
• Inspected products before packaging to avoid shipping defective or damaged goods to customers
• Added packed boxes to conveyor belts for movement to shipping stations
• Organized items on racks, shelves and bins to maintain established order
• Picked and packed order items
• Followed orders precisely for correct items, sizes and quantities

• Researching data on different databases and issuing forms based on the outcome
• Emailed caseworkers, taxpayers and chased responses
• I took and made phone calls to taxpayers advising and raising cases when necessary
• I printed and posted correspondence
• I input and transferred data
• I achieved the KPI’s that were set by ensuring I had excellent time management skills, I had to work at a fast pace whilst maintaining the accuracy of the information I was dealing with

I completed the Civil Service Future Leaders Academy 2022

• I provided personal care, such as bathing, dressing, oral hygiene, toileting and maintaining a stoma bag. Also administered the correct medication and doses
• I had to read the care plan on each visit and used software to report and document clients daily activities and progress
• Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair
• Provided compassionate and patient-focused care to cultivate well-being
• I prepared meals and completed domestic tasks such as cleaning
• Entrusted to handle confidential and sensitive situations in professional matter