Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Ahmed

Daisy Ahmed

Maryland,NSW

Summary

I’m currently a part-time student at UON seeking a role in an administrative setting to further my professional experience. I’m a highly adaptable and resilient customer service professional with over four years of experience across retail, government, and administrative environments. I have strong communication skills, a calm and empathetic approach under pressure, and thrive in fast-paced, high-volume settings. My background includes frontline customer support, call handling, and data processing.

Overview

6
6
years of professional experience

Work History

Team Member - Part-time

Coles Supermarket
02.2021 - 08.2024
  • Answered phone calls, handling customer-related queries/ concerns/ complaints as well as communicating with suppliers/ contractors and regional-level management
  • Maintained replenishment of stock with merchandise to ensure product availability for customers
  • Adhered to all company policies regarding handling of coupons, giftcards, refunds and rainchecks
  • Kept up-to-date with current promotions and store policies to provide accurate information to customers
  • Resolved customer complaints with a calm and professional demeanour
  • Independently completed weekly POS bulletin packs, update tickets, complete price difference reports etc
  • Worked across multiple departments including front end, online orders, and grocery when required
  • Regularly exceeded performance metrics for scan rate, transaction efficiency, and customer satisfaction
  • Recognised by supervisors and peers for reliability, calm under pressure, and a proactive, positive attitude
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Receptionist - Full-time (contract)

EJE Architecture
10.2024 - 02.2025
  • Monitored and managed the administrative mailbox, promptly addressing inquiries and coordinating responses
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a tidy and organised office environment by overseeing tasks such as watering plants, cleaning the coffee machine, and ensuring meeting rooms were well-prepared and presentable
  • Oversaw the company’s Instagram presence via Meta Business Suite; crafting and scheduling posts to enhance engagement and brand visibility
  • Drafted, finalised, and issued invoices to clients using Payapps and email, ensuring timely and accurate billing
  • Organised Continuing Professional Development (CPD) presentations for staff, managing schedules and resources to support skill enhancement
  • Formatted and refined documents and reports, ensuring clarity, consistency, and adherence to organisational standards using Adobe and Microsoft
  • Assisted in ordering office supplies, stationery, and other essentials to maintain smooth office operations

Data Entry Officer - Full-time (contract)

Australian Electoral Commission (NEC)
09.2024 - 09.2024
  • Accurately entered voter registration data, election results, and other essential information into government databases, ensuring compliance with election regulations and data integrity standards
  • Verified and cross-referenced data for accuracy, correcting discrepancies and reporting errors to supervisors for prompt resolution
  • Managed high volumes of sensitive data under tight deadlines, contributing to the efficient processing of election-related documentation
  • Collaborated with election officials to maintain up-to-date records of registered voters and polling station information
  • Utilised software applications such as Excel and specialised election management systems to input, update, and track data
  • Assisted with the preparation and distribution of election materials, including ballots, voting cards, and informational guides
  • Maintained confidentiality and adhered to data protection laws when handling sensitive voter information
  • Supported the NEC in administrative tasks as required, such as assisting with batch allocations and working with gatekeepers and batching across all teams

Supervisor - Casual

Harry’s Schnitzel Joint
01.2019 - 01.2021
  • Maintained financial records, including daily receipts and expenditures, to track restaurant performance
  • Monitored expiration dates on ingredients to reduce waste and ensure the use of fresh products
  • Trained new staff in job duties, emphasising the importance of customer service and safety practices
  • Tracked inventory levels and restocked supplies as needed to ensure smooth operation
  • Managed the cash register and provided accurate change, maintaining excellent customer service
  • Handled customer complaints with professionalism, resolving issues promptly to maintain satisfaction
  • Developed a strong understanding of menu items to provide accurate information and recommendations to customers
  • Followed strict health and safety guidelines to prevent food contamination and ensure customer safety
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor of Arts - Visual Communications

University of Newcastle
Newcastle, NSW
07.2025

Skills

  • Time management
  • POS material handling
  • Customer/Client relations, Customer Service
  • Workplace safety compliance
  • Reliability and punctuality
  • Clear communicator with strong organisational abilities and a keen eye for detail
  • Merchandise display
  • Loss prevention awareness
  • Able to work both autonomously and collaboratively

Timeline

Receptionist - Full-time (contract)

EJE Architecture
10.2024 - 02.2025

Data Entry Officer - Full-time (contract)

Australian Electoral Commission (NEC)
09.2024 - 09.2024

Team Member - Part-time

Coles Supermarket
02.2021 - 08.2024

Supervisor - Casual

Harry’s Schnitzel Joint
01.2019 - 01.2021

Bachelor of Arts - Visual Communications

University of Newcastle

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Daisy Ahmed