Daisy Bordas

• Conduct regulatory training and assessments of CASR Part 121 Emergency Procedures. Part 92 Dangerous Goods and Human Factors for F100 and A319/A320 Crew.
• Deliver Cabin Crew technical training for aircraft specific standard operating procedures.
• Develop, document and implement Part 121 and Cabin Crew training programs.
• Provide SME knowledge in Company Manual reviews & Risk Assessments.
• Develop remedial training plans for unsatisfactory standards in Cabin Ground Training and Aircrew Emergency Procedures.
• Assist in Facility & Timetable planning.

Work closely with Apprentices & Employers to create and lodge National Training Contracts.

Build rapport with business communities, Internal & external stakeholders.

Lead a small team of Consultants and conduct 1:1 check-ins to support, mentor and ensure compliance.

Maintain close business relationships with national clients

• Endorsed on the Boeing: 737 and the Airbus: A330.
• Trained in all Qantas Emergency Procedures.
• Respond to medical issues and emergencies during flight.
• Minimize passenger disruptions with good conflict mediation skills.
• Meet food service requirements with timely beverage and snack deliveries.
• Protect passengers with detailed safety instructions and continuous monitoring over in-flight compliance.
• Assist passengers requiring special service and accommodations.

• Lead onboard cabin crew, delegating roles and responsibilities.
• Supervise aircraft cabin.
• Manage cabin crew team members.
• Resolve customer complaints/issues.
• Public announcements.
• Maintain a strong knowledge of all emergency and safety procedures.
• Handle escalated customer issues with a safety approach whilst having a focus on customer satisfaction.
• Promote performance-oriented culture with regular assessments of employee work.

• Providing exceptional customer service whilst having an innate awareness of safety and potential hazards Key Responsibilities.
• Customer service.
• Food handling.
• Greeting and boarding passengers.
• Maintaining a strong knowledge of emergency and safety procedures.
• Resolving customer complaints.

• Improved customer relations by modeling store standards and brand principles.
• Kept all areas clean, organized and in line with company professional standards.
• Approached and solved work problems with initiative and sound judgment.
• Served customers by going above-and-beyond to offer exceptional support for all needs.
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
• Completed all tasks promptly and with minimal oversight.

• Recommended grocery items to customers to foster loyalty and satisfaction.
• Captured consistent customer sales with friendly, knowledgeable support.
• Greeted customers and asked open-ended questions to assess needs.
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
• Kept store shelves, racks and bins presentable with frequent resets.
• Minimized store thefts through effective monitoring strategies and close customer observation.

• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Routed messages, coordinated appointments, and directed personnel to various departments.
• Greeted incoming guests and directed individuals to correct meeting spaces.
• Arranged catering for luncheons and special meetings.
• Delivered exceptional customer service, provided information, and independently resolved issues.
• Drafted letters, memos, and emails using MS Office applications.
• Answered multiple calls per day using multi-line system and directed calls to appropriate recipients.
• Maintained well-organized physical and digital records.