Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisy Bordas

Bayswater

Summary

Professional Cabin Ground Trainer with almost 10 years of experience on both Airbus & Boeing in the Qantas Group. Passionate about instructing and ensuring the long term safety and success of our crew.

Overview

15
15
years of professional experience

Work History

Cabin Ground Trainer

Network Aviation
03.2024 - Current
  • Conduct regulatory training and assessments of CASR Part 121 Emergency Procedures. Part 92 Dangerous Goods and Human Factors for F100 and A319/A320 Crew.
  • Deliver Cabin Crew technical training for aircraft specific standard operating procedures.
  • Develop, document and implement Part 121 and Cabin Crew training programs.
  • Provide SME knowledge in Company Manual reviews & Risk Assessments.
  • Develop remedial training plans for unsatisfactory standards in Cabin Ground Training and Aircrew Emergency Procedures.
  • Assist in Facility & Timetable planning.

Senior Industry Training Consultant

Apprenticeship Support Australia
09.2021 - 03.2024

Work closely with Apprentices & Employers to create and lodge National Training Contracts.


Build rapport with business communities, Internal & external stakeholders.


Lead a small team of Consultants and conduct 1:1 check-ins to support, mentor and ensure compliance.


Maintain close business relationships with national clients



Flight Attendant

Qantas
09.2019 - 09.2021
  • Endorsed on the Boeing: 737 and the Airbus: A330.
  • Trained in all Qantas Emergency Procedures.
  • Respond to medical issues and emergencies during flight.
  • Minimize passenger disruptions with good conflict mediation skills.
  • Meet food service requirements with timely beverage and snack deliveries.
  • Protect passengers with detailed safety instructions and continuous monitoring over in-flight compliance.
  • Assist passengers requiring special service and accommodations.

Cabin Manager / Customer Service Manager

Jetstar
07.2017 - 09.2019
  • Lead onboard cabin crew, delegating roles and responsibilities.
  • Supervise aircraft cabin.
  • Manage cabin crew team members.
  • Resolve customer complaints/issues.
  • Public announcements.
  • Maintain a strong knowledge of all emergency and safety procedures.
  • Handle escalated customer issues with a safety approach whilst having a focus on customer satisfaction.
  • Promote performance-oriented culture with regular assessments of employee work.

Cabin Crew

Jetstar Australia
03.2014 - 06.2017
  • Providing exceptional customer service whilst having an innate awareness of safety and potential hazards Key Responsibilities.
  • Customer service.
  • Food handling.
  • Greeting and boarding passengers.
  • Maintaining a strong knowledge of emergency and safety procedures.
  • Resolving customer complaints.

Store Team Member

Woolworths
03.2020 - 11.2020
  • Improved customer relations by modeling store standards and brand principles.
  • Kept all areas clean, organized and in line with company professional standards.
  • Approached and solved work problems with initiative and sound judgment.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Completed all tasks promptly and with minimal oversight.

Supermarket Assistant

Foodland
12.2011 - 03.2014
  • Recommended grocery items to customers to foster loyalty and satisfaction.
  • Captured consistent customer sales with friendly, knowledgeable support.
  • Greeted customers and asked open-ended questions to assess needs.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Kept store shelves, racks and bins presentable with frequent resets.
  • Minimized store thefts through effective monitoring strategies and close customer observation.

Receptionist

Hodgkison Architects
01.2011 - 12.2011
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
  • Routed messages, coordinated appointments, and directed personnel to various departments.
  • Greeted incoming guests and directed individuals to correct meeting spaces.
  • Arranged catering for luncheons and special meetings.
  • Delivered exceptional customer service, provided information, and independently resolved issues.
  • Drafted letters, memos, and emails using MS Office applications.
  • Answered multiple calls per day using multi-line system and directed calls to appropriate recipients.
  • Maintained well-organized physical and digital records.

Education

High School Certificate -

Cornerstone College
Mount Barker
11.2009

Skills

  • Current Part 121 Instrument for Network Aviation
  • Current QF Dangerous Goods Instrument
  • Current Human Factors Qantas Group Facilitator
  • Current Senior First Aid
  • Current CPR
  • Current RSA

Timeline

Cabin Ground Trainer

Network Aviation
03.2024 - Current

Senior Industry Training Consultant

Apprenticeship Support Australia
09.2021 - 03.2024

Store Team Member

Woolworths
03.2020 - 11.2020

Flight Attendant

Qantas
09.2019 - 09.2021

Cabin Manager / Customer Service Manager

Jetstar
07.2017 - 09.2019

Cabin Crew

Jetstar Australia
03.2014 - 06.2017

Supermarket Assistant

Foodland
12.2011 - 03.2014

Receptionist

Hodgkison Architects
01.2011 - 12.2011

High School Certificate -

Cornerstone College
Daisy Bordas