Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Daisy Delos Reyes-Sako

Sandringham

Summary

Strategic Accounts Receivable Executive with 20+ years’ global leadership in Order-to-Cash (O2C) operations across North America, EMEA, and APAC, serving technology, aviation, oil & gas, and financial services. Spearheaded high-impact initiatives overseeing 5,000+ monthly invoices, implementing SAP AR module rollouts, and driving AR automation resulting in a sustained 20% reduction in DSO and multimillion-dollar cash recoveries. Expert in building cross-functional partnerships (finance, sales, treasury), architecting scalable processes, and leading high-performance teams under rigorous SLAs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Delivery Lead Manager

Accenture Inc.
07.2021 - Current
  • Lead end-to-end OTC and collections operations for Lenovo and Motorola NA & EMEA accounts, managing 10 direct and 150+ indirect reports in a 24×5 global environment.
  • Achieved 100% SLA compliance within 3 months, securing a 5-year contract renewal.
  • Designed and implemented OE methodology for Manila OTC delivery, adopted by Krakow and Dalian centres.
  • Drove pre-sales assessments and continuous improvement initiatives, contributing to a USD X M revenue uplift.
  • Implemented best practices for collections, improving cash flow and reducing outstanding receivables.
  • Oversaw accounts receivable processes, ensuring timely and accurate invoicing for clients.

OTC Operations Manager / Manila Tower Head

Lufthansa Services Philippines, Inc.
06.2019 - 06.2021
  • Directed OTC, Treasury, Revenue Accounting, and QA processes across 3 regions, overseeing 9 direct and 120 indirect reports.
  • Led Business Impact Assessment for 9 teams within 90 days, enabling streamlined operations.
  • Delivered FTE savings of 14.4 through process standardization and automation.
  • Managed migration of local finance activities into LGBS, improving accuracy and control frameworks.
  • Led cross-functional teams in implementing process improvements for enhanced service delivery.
  • Streamlined operational workflows to enhance efficiency and reduce service delays.

Managing Officer / Co-Founder

CashXpress Lending Corporation
12.2017 - 05.2019
  • Co-founded and scaled loan operations serving 400+ accounts, supervising 8 operations staff.
  • Developed SQL-based reporting tool, reducing document generation time by 60 minutes per client.
  • Established governance procedures for mortgage, consumer, and commercial loan portfolios.

Senior Delivery Manager, UK & BENELUX

Shell Shared Services Asia B.V. / Shell Business Operations
04.2015 - 03.2017
  • Managed OTD/OTC, credit management, and customer care processes for 300+ retail stations, leading 8 direct and 300 indirect staff.
  • Spearheaded GBP X M retail network change project, delivering in 8 months post-acquisition.
  • Drove USD 10 M working capital improvement via cross-process billing and collection enhancements.
  • Collaborated with sales teams to resolve outstanding payment issues effectively.
  • Processed and managed customer invoices, ensuring timely and accurate billing.

Education

BA Management - Industrial Management

Technological University of The Philippines
Manila
01.2004

Electronics & Communication Eng. Tech. -

Technological University of The Philippines
Manila
01.2001

Skills

  • Order to Cash (OTC) Operations
  • Process Excellence & Continuous Improvement (Lean, Six Sigma)
  • Change Management & Migration
  • Shared Services & BPO Delivery
  • Stakeholder & Client Relationship Management
  • Financial Reporting & Analysis
  • Financial records and reporting - SAP, SQL Power BI, Excel
  • Data Analytics
  • Team Leadership & Coaching
  • Service delivery optimisation
  • Incident management
  • SLA management
  • Escalation management
  • Control Compliance and Risk management

Certification

  • Lean Six Sigma Green Belt
  • SAP OTC Configuration
  • Continuous Improvement lean Six Sigma Manager

Affiliations

Association of Finance Professionals, Member

Languages

English
Tagalog

Timeline

Service Delivery Lead Manager

Accenture Inc.
07.2021 - Current

OTC Operations Manager / Manila Tower Head

Lufthansa Services Philippines, Inc.
06.2019 - 06.2021

Managing Officer / Co-Founder

CashXpress Lending Corporation
12.2017 - 05.2019

Senior Delivery Manager, UK & BENELUX

Shell Shared Services Asia B.V. / Shell Business Operations
04.2015 - 03.2017

BA Management - Industrial Management

Technological University of The Philippines

Electronics & Communication Eng. Tech. -

Technological University of The Philippines

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Daisy Delos Reyes-Sako