Summary
Work History
Education
Skills
Work Preference
Certification
Timeline
Generic

DAISY HALDEN-GRIFFITHS

Melbourne,VIC

Summary

Hospitality professional with 15 years of experience in guest-focused roles, specialising in reception, reservations, and guest services. Proven track record of delivering exceptional customer experiences through effective communication and meticulous attention to detail. Expertise in addressing guest or member queries, ensuring timely service, and implementing problem-solving strategies. Committed to enhancing customer satisfaction while fostering team cohesion.

Work History

Career Break - Personal Development Period

Melbourne
03.2020 - Current
  • Prioritised health and well-being, dedicating time to personal and professional growth
  • Explored and reinforced my passion for people-focused roles, volunteering within the community to provide support and connection
  • Completed relevant online courses relevant to personal development and the care industry

Front of House

The Vale
Melbourne
01.2018 - 01.2019
  • Established service standards tailored to a small team, fostering a culture of care and empathy
  • Oversaw daily front-of-house operations, creating memorable and seamless guest experiences
  • Coordinated schedules and staffing to ensure operational efficiency and team cohesion
  • Trained front of house staff in customer service excellence and operational procedures.
  • Greeted and welcomed guests to the front of house area.
  • Developed strategies for improving customer experience through better communication between kitchen and front of house staff.

Front of House Manager

Gaucho Restaurants
London, UK
10.2008 - 09.2013
  • Managed a 20-person wait staff team in a 350-cover restaurant, delivering consistent, high-quality customer service
  • Oversaw reception and reservations for events, private dining, and VIP dinner & show packages.
  • Scheduled staffing and organised rosters to balance team strengths with operational demands
  • Developed guest experiences tailored to the dynamic environment and clientele, highlighting empathy and adaptability
  • Professionally handled guest complaints, focusing on understanding and resolving issues with empathy
  • Trained staff on service enhancement and building rapport, refining the restaurant’s standards
  • Supported promotional strategies and guest profiling through social media
  • Led cash handling, inventory management, and facilities stock assessment based on event and client needs

Young Carer

Northamptonshire
Northamptonshire, UK
01.1993 - 01.2005
  • Provided daily care and support for a family member with round-the-clock needs, prioritising their physical and emotional wellbeing
  • Developed strong and invaluable communication skills through compassionate care and attentive support, developing a deep understanding of individual needs
  • Organised medical appointments and coordinated household tasks, demonstrating strong organisational skills
  • Adapted quickly to emergencies and evolving needs, showcasing resilience and problem-solving in high-pressure situations.

Education

Hospitality Supervisor & Leadership - NVQ Level 3

Westminster Kingsway College
London

10 GCSE’s - A-C including Maths & English

Danetre School
Daventry, UK

Skills

  • Service Excellence
  • Exceptional Communication
  • Training & Development
  • Microsoft Office Proficiency
  • Strong Emotional Intelligence
  • Compassionate Communication
  • Detail-Oriented Approach
  • Collaborative Leadership
  • Organisational Skills
  • Effective Conflict Resolution
  • Artistic Creativity

Work Preference

Work Type

Part TimeFull TimeContract WorkInternshipGig Work

Work Location

Hybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programs

Certification

Responsible Dog Ownership Course, Agriculture Victoria, Certificate of Completion

Timeline

Career Break - Personal Development Period

03.2020 - Current

Front of House

The Vale
01.2018 - 01.2019

Front of House Manager

Gaucho Restaurants
10.2008 - 09.2013

Young Carer

Northamptonshire
01.1993 - 01.2005

Hospitality Supervisor & Leadership - NVQ Level 3

Westminster Kingsway College

10 GCSE’s - A-C including Maths & English

Danetre School

Similar Profiles

CREATE PROFILE
DAISY HALDEN-GRIFFITHS