Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Daisy Louise Mercer

Perth

Summary

Eager Educational Assistant always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Organized and dependable, considered hardworking and reliable with great interpersonal skills and a enthusiastic positive attitude.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Lifeguard – Casual

City of Cockburn
08.2020 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.

Swimming Instructor – TSW and INF Qualified – Casual

City of Greater Geraldton
12.2012 - 01.2020
  • Within this role I was responsible for, instructing and demonstrating how to swim, ensuring water safety, communicating with customers and supervisors, ensuring a high standard of lesson plans and professionalism. I have worked with parents with young infants 0.9 months, children and adults, changing and working with a range of different learning styles and abilities.
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
  • Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.

Lifeguard – Casual

City of Greater Geraldton
12.2012 - 05.2020
  • Within this role I was responsible for the safety and every day running of the pool hall, I was responsible for any questions that may arise from patrons and in the event of an emergency I am the first responder. I was briefly employed with the City of Canning at Riverton Leisureplex from 2015-2016, before returning to Geraldton.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.

Duty Supervisor – Casual

City of Greater Geraldton
12.2014 - 05.2020
  • Within this role I was responsible for, the running of the aquatic facility. I was to ensure all pools are useable, maintaining aquatic plant equipment, all staff are accounted for, doing their absolute best within their role. In the event of an emergency within this role I am the chief warden who coordinates everyone. I started my Supervisors course at the City of Greater Geraldton before completing it in Perth at Riverton Leisureplex before returning to Geraldton Aquarena.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
  • Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
  • Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
  • Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
  • Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
  • Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
  • Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Officer – Casual

City of Greater Geraldton
12.2018 - 05.2020
  • Within this role I was the first point of contact for all patrons. I am responsible for monetary exchanges, phone enquiries, the ability to provide information of all the facility has to offer, reserve and book any lanes or inflatables, enroll customers into lessons and follow up on any missed payments.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sport and Leisure Planner – Casual

City of Greater Geraldton
01.2018 - 11.2019
  • Within this role I was responsible for, communicating with all sporting communities within the City of Greater Geraldton. One of two liaisons, my main objectives were giving information to all the sporting clubs, helping with grant paperwork processing and helping Clubs with all enquiries.

Camp Counsellor

DuBois Centre
05.2013 - 08.2013
  • Within this role I travelled to the USA (2013, 2014), I worked for 10 weeks of the U.S summer, having a cabin of children with ages ranging from 6 years to 18 years old. I was responsible for communicating activities and implementing them such as hiking, archery, canoeing, kayaking, tubing, arts and crafts, fire building, horseback riding, outdoor games as well as spiritual time in the evening. Within this role I was responsible for children 24 hours a day 5 days a week before a new group of children would change over.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behaviour management, and staff training.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.

Waterfront Coordinator

DuBois Centre
05.2016 - 09.2016
  • Within this role (2016, 2017) I was responsible for the waterfront and all its activities as well as coordinating counsellors and their daily tasks, activities, goals and performance management. Tasks involved orientating all counsellors to the waterfront, all the waterfront activities. Canoeing, Kayaking, Boating, water inflatables, lake games, Swim Times, Rules and Regulations. Arranging and running start of season lifeguard qualification as well as a mid-season training. Planning and implementing counsellors’ weekly activities, breaks, camp outs and cook outs.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • nsured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring lake area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Educational Assistant

St Francis Xavier Primary School
06.2020 - 05.2021
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students by adapting lessons and providing necessary accommodations.
  • Encouraged social-emotional growth among students by modelling appropriate behaviour and guiding conversations around self-awareness, empathy, and responsible decision making.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behaviour.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported classroom teachers by monitoring behaviour, taking attendance, and completing other administrative tasks as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behaviour.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Education

High School -

Nagle Catholic College
01.2012

Certificate III - Education Support

Central Regional TAFE
Geraldton, WA
02-2021

Skills

  • Strong communicator
  • CPR, First Aid & Lifeguard Certified
  • Effective problem-solver
  • Patience and empathy
  • Leadership qualities
  • Program oversight
  • Coaching and mentoring
  • Task prioritization
  • Multitasking Abilities
  • Organizational skills
  • Recreation management
  • Attention to detail

Certification

  • Attached you will find a copy of.
  • - Lifeguarding qualification (C.P.R included in this)
  • - First Aid (Renewed every 3 years)
  • - Pool Operations Certificate
  • - Working with children’s check
  • - AUSTSWIM license
  • - Police Clearance – Available upon request
  • Signature Name: Daisy Mercer
  • Date of Birth: 17 Feb 1994
  • Western Australia
  • Expiry Date: 19 Nov 2021
  • Daisy Mercer
  • License Number: 115967
  • 26/02/2023
  • AUSTSWIM Accreditation
  • Swimming and Water Safety
  • Infant and Preschool Aquatics
  • Daisy Mercer - 152147
  • Award: Pool Lifeguard
  • Attainment Date: 14 December 2019
  • Award: Provide First Aid, Resuscitation
  • Attainment Date: 2 December 2017
  • Pool Operations Training Course
  • Date: 7/11/2015
  • Certificate Number: 797796

Accomplishments

  • Attached you will find a copy of.
  • - Lifeguarding qualification (C.P.R included in this)
  • - First Aid (Renewed every 3 years)
  • - Pool Operations Certificate
  • - Working with children’s check
  • - AUSTSWIM license
  • - Police Clearance – Available upon request

Timeline

Lifeguard – Casual

City of Cockburn
08.2020 - Current

Educational Assistant

St Francis Xavier Primary School
06.2020 - 05.2021

Customer Service Officer – Casual

City of Greater Geraldton
12.2018 - 05.2020

Sport and Leisure Planner – Casual

City of Greater Geraldton
01.2018 - 11.2019

Waterfront Coordinator

DuBois Centre
05.2016 - 09.2016

Duty Supervisor – Casual

City of Greater Geraldton
12.2014 - 05.2020

Camp Counsellor

DuBois Centre
05.2013 - 08.2013

Swimming Instructor – TSW and INF Qualified – Casual

City of Greater Geraldton
12.2012 - 01.2020

Lifeguard – Casual

City of Greater Geraldton
12.2012 - 05.2020

High School -

Nagle Catholic College

Certificate III - Education Support

Central Regional TAFE

Similar Profiles

CREATE PROFILE
Daisy Louise Mercer