DAIZLENE TOLENTINO
Glenroy,Australia
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Claims Manager
Suncorp Australia
Melbourne, Victoria
01.2021 - Current
- Be the primary point of contact for customers who have experienced loss or damage to their property.
- Provide case management; maintain a portfolio of new and existing claims.
- Cost management through liaising with assessors and external vendors.
- Advise customers of their policy entitlements and explain the claims and repair processes, as required.
- Maintain code of practice by managing claim within timely manner to maintain compliance.
- Take ownership of the claim and customer concerns.
- Manage claim financials to maintain and achieve accurate costing on claims.
- Estimate and Invoice review for the team.
- Backfilling Team leader and Technical Support Officer.
- Support Claims Managers, starter, and assist with claim referrals for the Team.
- Team Leader Secondment commencing July to current.
COVID-19 Hotline Inbound-Call Operator
Services Australia
01.2021 - 06.2021
- Be the first point of contact for public queries relating to COVID-19/Vaccinations
- Working under the Physical Distancing Line for the state of VIC
- Working under the Vaccination Query / Booking Line for the state of VIC
- Answering / Consoling varied emotional callers due to their circumstances of COVID - 19
- Providing current knowledge of the restrictions / informing Victorians of their role to play in an effort to maintain a Safe State
Customer Administration Officer
Services Australia
06.2019 - 10.2020
- Processing data entry work
- Processing claims through various programs
- Making outbound calls to resolve claims discrepancies
- Delivering customer service on behalf of Services Australia (DHS)
- Reaching KPI's by tracking tasks through excel
- Managing Debts and arrears
Medibank Sales Agent/ Customer Service
Salmat (Medibank Private Health Insurance)
02.2018 - 11.2018
- Inbound Sale calls
- Outbound Sale calls
- Managing Debts and arrears
- Administration work
Education
Certificate III Patisserie -
William Angliss Insitute
Melbourne12-2020
High School Diploma -
Lalor North Secondary Collect
Melbourne, VIC11-2017
Skills
- Liability management
- Personnel Training
- Team Management
- Planning and Organization
- Team motivation
- Policy Interpretation
- Team Leading Skills
- Time Management skills
- Excellent organization skills
- Superb punctuality
- Ability to work under pressure
- Innovative Case Resolution
References
References available upon request.
Timeline
Claims Manager
Suncorp Australia
01.2021 - Current
COVID-19 Hotline Inbound-Call Operator
Services Australia
01.2021 - 06.2021
Customer Administration Officer
Services Australia
06.2019 - 10.2020
Medibank Sales Agent/ Customer Service
Salmat (Medibank Private Health Insurance)
02.2018 - 11.2018
Certificate III Patisserie -
William Angliss Insitute
High School Diploma -
Lalor North Secondary Collect
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