Dajana Hercegovac
Croydon Park,SA
Summary
I am a highly motivated and reliable individual with 11 years of customer service employment experience across multiple retail sectors. My employment has provided me with opportunities to develop a strong professional identity with a client centred approach and a willingness to learn new skills.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Beaumont Tiles
11.2023 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to optimize store layout and improve product visibility.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Trained new staff on sales techniques and customer engagement strategies.
Kitchen Consultant
U-Install-It Kitchens
01.2022 - 09.2023
- Achieved monthly sales targets through the conversion of leads;
- Followed leads through to completion including customer payment, processing invoice and arranging delivery.
- Responded to incoming enquires over the phone, face to face, and online providing information and referring enquires in an effective and responsive manner.
- Conducted client consultations to understand requirements and preferences.
- Designed detailed kitchen layouts based on client needs, budgets and space.
- Assisted clients in choosing appropriate materials, finishes and colour schemes to suit their layout.
- Ensured a high level of customer service from enquiry through to post-sale care, if required.
- Maintained a high level of product knowledge to ensure accurate and informed advice is provided to clients.
- Provided guidance and support to other staff to improve overall work practices and standards.
Grocery Assistant
Tony & Mark's
11.2020 - 12.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products to maintain product availability.
- Assisted customers with price checking and finding requested items in store.
- Helped customers complete purchases by collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
Sales Associate
Bed Bath N' Table
11.2020 - 09.2021
- Organised tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a high level of customer service by addressing inquires, resolving complaints, and ensuring customer satisfaction.
Sales Assistant
Bakers Delight
11.2015 - 11.2020
Education
High School Diploma -
Adelaide High School
Adelaide, SA2017
Skills
- Managing fluctuating workload while maintaining high work quality
- Problem solving by identifying and addressing issues to ensure client satisfaction
- Building successful client and work relationships by effectively communicating to stimulate career growth
- Detail oriented to ensure accuracy and preventable errors by setting standards and managing time
Timeline
Sales Consultant
Beaumont Tiles
11.2023 - Current
Kitchen Consultant
U-Install-It Kitchens
01.2022 - 09.2023
Grocery Assistant
Tony & Mark's
11.2020 - 12.2021
Sales Associate
Bed Bath N' Table
11.2020 - 09.2021
Sales Assistant
Bakers Delight
11.2015 - 11.2020
High School Diploma -
Adelaide High School