Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajana Hercegovac

Croydon Park,SA

Summary

I am a highly motivated and reliable individual with 11 years of customer service employment experience across multiple retail sectors. My employment has provided me with opportunities to develop a strong professional identity with a client centred approach and a willingness to learn new skills.

Overview

10
10
years of professional experience

Work History

Sales Consultant

Beaumont Tiles
11.2023 - Current
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Developed product knowledge to assist customers in making informed purchasing decisions.
  • Collaborated with team members to optimize store layout and improve product visibility.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Trained new staff on sales techniques and customer engagement strategies.

Kitchen Consultant

U-Install-It Kitchens
01.2022 - 09.2023
  • Achieved monthly sales targets through the conversion of leads;
  • Followed leads through to completion including customer payment, processing invoice and arranging delivery.
  • Responded to incoming enquires over the phone, face to face, and online providing information and referring enquires in an effective and responsive manner.
  • Conducted client consultations to understand requirements and preferences.
  • Designed detailed kitchen layouts based on client needs, budgets and space.
  • Assisted clients in choosing appropriate materials, finishes and colour schemes to suit their layout.
  • Ensured a high level of customer service from enquiry through to post-sale care, if required.
  • Maintained a high level of product knowledge to ensure accurate and informed advice is provided to clients.
  • Provided guidance and support to other staff to improve overall work practices and standards.

Grocery Assistant

Tony & Mark's
11.2020 - 12.2021
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products to maintain product availability.
  • Assisted customers with price checking and finding requested items in store.
  • Helped customers complete purchases by collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.

Sales Associate

Bed Bath N' Table
11.2020 - 09.2021
  • Organised tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained a high level of customer service by addressing inquires, resolving complaints, and ensuring customer satisfaction.

Sales Assistant

Bakers Delight
11.2015 - 11.2020

Education

High School Diploma -

Adelaide High School
Adelaide, SA
2017

Skills

  • Managing fluctuating workload while maintaining high work quality
  • Problem solving by identifying and addressing issues to ensure client satisfaction
  • Building successful client and work relationships by effectively communicating to stimulate career growth
  • Detail oriented to ensure accuracy and preventable errors by setting standards and managing time

Timeline

Sales Consultant

Beaumont Tiles
11.2023 - Current

Kitchen Consultant

U-Install-It Kitchens
01.2022 - 09.2023

Grocery Assistant

Tony & Mark's
11.2020 - 12.2021

Sales Associate

Bed Bath N' Table
11.2020 - 09.2021

Sales Assistant

Bakers Delight
11.2015 - 11.2020

High School Diploma -

Adelaide High School

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Dajana Hercegovac