Dajana Krsteska
ASCOT VALE,Victoria
Summary
A self motivated, enthusiastic, ambitious and
dedicated individual who is successful at delivering exceptional service to clients. Proactively identifies and resolves problems while maintaining a high level of productivity, effectiveness, and efficiency in performing required tasks. I am proficient in a variety of legal software applications, numerous research tools and databases. I possess a strong ability to adapt and adjust to different kinds of work environments, as I feel that my strong work ethic, attention to detail, and being an excellent team player contribute to successfully accomplishing all the given tasks, responsibilities, as well as all given job duties and requirements. I have highly developed, strong interpersonal skills helping to interact with staff members and clients in a courteous and friendly manner. I am efficient at multi-tasking, and I possess a patient and positive approach with an eagerness to learn and grow. I strongly focus on maintaining high-level client satisfaction by smoothly resolving clients requests, needs, and problems. I am a resourceful individual skillful and committed to strengthening and establishing positive experiences with clients while remaining highly professional. Excellent communication skills combined with an analytical and attentive nature. I strongly believe that the knowledge I have gained in researching legal case information and preparing necessary correspondence with a strong understanding of legal terminology and processes will assist me in accomplishing my tasks to an exceptionally high standard.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
09.2022 - 11.2023
- Coordinating restocking of sales floor with current merchandise and accurate signage for current promotions.
- In charge of the fragrance section. Merchandising and maintaining fragrances in cabinets and displays throughout the store.
- Extensive knowledge of skincare ingredients, formulations, and techniques
- Personalized skincare recommendations based on customers' specific concerns and goals
- Expertise in identifying scent profiles, understanding fragrance families, and matching fragrances to individual preferences
- Familiarity with the latest trends and advancements in skincare and fragrance industries
- Experience in conducting skincare consultations and providing tailored skincare routines
- Knowledgeable about the effects of different skincare ingredients and their interactions with various skin types
- Skilled in conducting fragrance consultations and guiding customers through fragrance selection processes
- Ability to curate holistic beauty experiences for customers, fostering trust and loyalty
- Strong understanding of the competitive beauty market and strategies to elevate the brand's reputation
- Stocking merchandise, clearly labelling items, and arranging according to size or color.
- Received incoming supplies and stocked in correct locations.
- Assisting customers with prompt and polite support in-person and via telephone.
- Checking pricing, scanning items, applying discounts and printing receipts to ring up customers.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Actively engaging customers to provide general assistance and information on store merchandise.
- Organizing store merchandise racks and displays to promote and maintain visually appealing environments.
- Answering product questions with up-to-date knowledge of sales and store promotions.
- Displaying merchandise by arranging in appealing ways to boost sales.
- Increasing sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Office Administrative Assistant
All Home Building
03.2022 - 10.2022
- Coordinating office activities and operations
- Managing agendas and scheduling in appointments within the company
- Performing accounting tasks which include invoicing and quoting
- Conducting clerical duties such as filing, answering phone calls, responding to emails and preparing documents
- Managing the correspondence and communications of the company while constantly interacting with clients and external parties
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Delivered clerical support by handling range of routine and special requirements.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Scheduled office meetings and client appointments for staff teams.
- Established administrative work procedures to track staff's daily tasks.
Retail Assistant
Curtain Wonderland
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Processed and packed online orders
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Legal Services - Law
Victoria University
Melbourne, VICHigh School Diploma -
SEPGUS ''Vasil Antevski Dren''
Skopje06.2021
Skills
- Highly developed interpersonal skills
- Excellent written and verbal communication skills
- Document filing
- Computer literacy
- Confidentiality and reliability
- Conducting accurate legal research
- Drafting legal documents
- Adaptability and flexibility
- Highly collaborative team player
- Great attention to detail
- Ability to perform variety of tasks in effective and efficient manner
- Excellent organizational, time management and leadership skills
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
French
Professional Working
Additional Information
Proficient in the use of Microsoft Office Suite, Myob and Tradify
Personal Summary: Researching legal case information and preparing necessary correspondence with a strong understanding of legal terminology and processes through various relevant projects during my studies. I possess highly advanced skills in Document filing, Conducting accurate legal research, Drafting legal documents, Evidence Gathering, Critical thinking and problem solving. Strong background in Administration and a solid base and foundation in this particular field that has advanced my skills to an exceptionally high level in managing office operations, maintaining records, drafting correspondence, and providing exceptional administrative support to diverse teams.
Timeline
Pharmacy Assistant
Chemist Warehouse
09.2022 - 11.2023
Office Administrative Assistant
All Home Building
03.2022 - 10.2022
Retail Assistant
Curtain Wonderland
Bachelor of Legal Services - Law
Victoria University
High School Diploma -
SEPGUS ''Vasil Antevski Dren''
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