Dakoda Grigson
Binna Burra,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Assistant Manager Housekeeping
Binna Burra Lodge
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Food and Beverage Attendant
Binna Burra Lodge & Rainforest Campsite
05.2023 - 03.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
Housekeeper
Binna Burra Lodge & Rainforest Campsite
02.2023 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Bachelor of Law - Laws
Australian Catholic University
Brisbane, QLD2030
Bachelor of Criminology And Criminal Justice -
Australian Catholic University
Brisbane, QLD2030
Diploma - Nursing
TAFE Queensland
Southport, QLD02.2022
Skills
- Money Handling
- Customer Relations
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Policy Enforcement
- Team Leadership
- Problem Resolution
- Multitasking Abilities
Timeline
Assistant Manager Housekeeping
Binna Burra Lodge
03.2024 - Current
Food and Beverage Attendant
Binna Burra Lodge & Rainforest Campsite
05.2023 - 03.2024
Housekeeper
Binna Burra Lodge & Rainforest Campsite
02.2023 - 05.2023
Bachelor of Law - Laws
Australian Catholic University
Bachelor of Criminology And Criminal Justice -
Australian Catholic University
Diploma - Nursing
TAFE Queensland
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