Dakoda Smith

Roles Held:

Outbound Manager (Interim)

Outbound Coordinator

Inventory Team Leader

Key Achievements:

• Designed and implemented a comprehensive set of training matrix and SOPs, reducing outbound consignment issues by 82% across all business units
• Streamlined yard traffic management flow, carrier booking protocols, consignment and replenishment methods, cutting vehicle load times from 3 hours to 60 minutes
• Transformed the emergency dispatch process, increasing daily outbound throughput from 2,500 to 4,500 lines (~$1.6m additional sale volume per week) through leadership restructuring, process refinement, and staff development
• Increased performance in the processing department, leading to a 30% improvement in hourly KPIs and a 20% reduction in errors via process & quality audits as well as system enhancement initiatives
• Built four high-performing teams across two departments (Outbound and Processing), while simultaneously leading as Inventory Team Leader—demonstrating strong cross-functional leadership and team development capabilities with a team size of 90 FTE

• Promoted to 2IC within three weeks of commencement due to strong leadership capability and initiative
• Authored and deployed new SOPs and onboarding procedures, improving training quality and team consistency
• Improved team picking and packing rates by 30%, and successfully cleared a backlog of 790 orders by driving cultural and procedural change

Roles Held:

Inventory Compliance Officer

Hiring & Recruitment

Data Entry

Delivery Driver / Removalists Jockey

Key Achievements:

• Reduced customer complaints by 40% through improved yard coordination and communication practices
• Increased forklift throughput to 60 pallets per operator per hour and reduced load/unload time to ~40 minutes
• Deployed a unified iPad, barcode scanner, and OneDrive-based system to ensure accurate live data capture and improve traceability of consignments
• Streamlined documentation processes for over 50 clients, reducing delivery errors and enhancing operational efficiency
• Lowered staff turnover by 25% through recruitment process improvements and better route planning
• Gained valuable experience managing inventory for major clients including Harvey Norman, Coca-Cola, and Asahi