Dakota Bonner
Sydney,NSW
Summary
Dedicated and experienced Youth Caseworker specializing in providing support and guidance to Aboriginal youth. Demonstrated commitment to fostering positive development, empowerment, and cultural sensitivity within diverse communities. Proven track record of building strong relationships and implementing effective intervention strategies. Adept at collaborating with families, schools, and community resources to ensure holistic support for youth.
As a Talented Manager, I bring a wealth of expertise in team leadership, planning, and organizational skills honed throughout a successful career. Known for seamlessly equipping employees to independently handle daily functions and exceed customer expectations. A diligent trainer and mentor, I possess exceptional management abilities, fostering a results-driven approach within a collaborative work environment. My commitment to excellence and passion for empowering both individuals and teams aligns with achieving organizational goals and delivering impactful outcomes.
Overview
9
9
years of professional experience
Work History
Project Lead Deadly Futures
Deadly Futures
06.2022 - Current
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
- Streamlined caseload organization for better time-management and increased productivity.
- Enhanced team collaboration with regular staff meetings, open communication channels, and shared resources.
- Conducted thorough assessments of clients'' needs and matched them with appropriate resources for optimal results.
- Enhanced curriculum quality by collaborating with fellow educators to develop and implement innovative educational programs.
- Boosted student engagement by designing interactive lesson plans that incorporated multimedia and group activities.
- Improved school-wide academic performance by providing training and support for fellow teachers in effective instructional strategies.
Caseworker
Warrior Women
12.2021 - 06.2022
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Bar & Restaurant Manager
CORO88
02.2021 - 06.2022
- Observed all safety regulations when working in or near hazardous zones.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led employee relations through effective communication, coaching, training and development.
Aboriginal Education Officer
Kingsgrove North High School
02.2021 - 06.2022
- Introduced educational inclusion program and oversaw the implementation
- Managed alternative education programs for the organisation
- Planned, administered and controlled budgets, produced financial reports, and checked instructor lessons and communication to assess the quality of education and assistance offered to students
- Developed partnerships with parents, businesses and organisations to build awareness, increase support and share resources
- Designed or used assessments to monitor student learning outcomes
- Advised students on course selection, credits toward graduation and career decisions
- Provided guidance and recommended coping mechanisms for youth dealing with complex issues
- Assisted youth with homework assignments, sports and fitness, art and literacy
- Developed and led special events that increased decision making, problem-solving and sound judgment
- Led projects and analysed data to identify opportunities for improvement
- Conducted research, gathered information from multiple sources and presented results
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance.
Cluster Manager
Retail Shop Industrie
01.2019 - 02.2021
- Trained facility managers on the company policy and procedure for similar performance throughout the cluster
- Analysed sales data to manage cluster performance and make informed financial decisions
- Controlled costs and optimised spending by restructuring budgets for labour, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
- Maximised profitability and setting/meeting sales targets, including motivating staff to do so
- Ensured compliance with health and safety legislation
- Prepared promotional materials and displays
- Liaising with head office
- Analysed sales data to manage cluster performance and make informed financial decisions
- Managed store organisation, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Assistant
Urban Equipment
01.2015 - 02.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Helped customers locate products and checked the store system for merchandise at other sites
- Boosted team profits with significant time and resource management focused on meeting and exceeding sales targets
- Coached new sales staff on store policies and strategies for increasing revenue
- Assisted customers with prompt and polite support in-person and via telephone
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Maintained weekly sales tracking and leadership reports to support the operational enhancement and implement corrective actions
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cafe Manager
CafeX
01.2016 - 02.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Minimised risks of cross-contamination and infection by directing team members to clean and sanitise surfaces regularly
- Forecasted demand and scheduled employees effectively to handle coverage needs
- Supported customers with unique dietary challenges with customisable menu offerings
- Grew cafe sales by effectively marketing business and improving customer relations strategies
- Filled in for absent employees in any position in a cafe, keeping operations efficient even when short-handed
- Managed display products effectively to achieve consistent sales with minimal waste
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Senior Crew Member/Crew Trainer
McDonald's
02.2015 - 07.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Greeted customers with a smile and provided friendly service to handle every need professionally
- Mentored junior employees to improve performance, food safety and customer service
- Trained other employees in customer service, food safety and performance requirements
- Ensure that fellow employees implement correct and relevant procedures
- The job required prompt, accurate and effective service
- I have learnt to adapt to difficult situations to being able to handle multiple issues and tasks at once
- Prioritise customer complaints and make sure that they receive my undivided attention.
Education
High School Diploma -
St Scholasticas College
Glebe, NSWFirst Aid -
St John's Ambulance
Certificate IV in Community Services -
Tafe NSW
Cert III - Mentoring Aborginal And Torres Strait People
Tafe NSW
02.2021
Bachelor of Science - Social Science Major Criminology
Western Sydney University
01.2027
RSA And RCG -
CBD College
02.2021
Skills
- Technology integration master
- Leadership trained
- Documentation skills
- Project Management
- Interpersonal Communication
- Policies and procedures
- Strategic planning
- Search Engine Optimization
- Improvement initiatives
- Financial Management
- Creative merchandising
- Operations management
- Sales and marketing
- KEY SKILLS
- Effective trainer
- Crew relationship building
- Crew monitoring
- Inbound and outbound calling
- Documentation and reporting
- Sales
- Scheduling
- Beverage preparation
- Menu Memorization
- High-Volume Dining
- Point of Sale Knowledge
- Food Preparation and Safety
- Distribution Center Management
- Team Leadership
- Strategic Selling
- Budgeting
- Retail Management
- Staff Management
- Sales Training
- Multitasking abilities
- Educational process knowledge
- Educational research K-12 education
Timeline
Project Lead Deadly Futures
Deadly Futures
06.2022 - Current
Caseworker
Warrior Women
12.2021 - 06.2022
Bar & Restaurant Manager
CORO88
02.2021 - 06.2022
Aboriginal Education Officer
Kingsgrove North High School
02.2021 - 06.2022
Cluster Manager
Retail Shop Industrie
01.2019 - 02.2021
Cafe Manager
CafeX
01.2016 - 02.2017
Senior Crew Member/Crew Trainer
McDonald's
02.2015 - 07.2016
Sales Assistant
Urban Equipment
01.2015 - 02.2018
High School Diploma -
St Scholasticas College
First Aid -
St John's Ambulance
Certificate IV in Community Services -
Tafe NSW
Cert III - Mentoring Aborginal And Torres Strait People
Tafe NSW
Bachelor of Science - Social Science Major Criminology
Western Sydney University
RSA And RCG -
CBD College
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