Dakota Bradfield
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Gaming Attendant
Fountain Gate Hotel
02.2024 - Current
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Took customer bets, paid out winnings and collected losing bets.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
Bartender
The Sporting Globe Bar & Grill
09.2022 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Waitress
The Sporting Globe Bar & Grill
06.2020 - 03.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Barista
Frankie And Co Cafe
04.2023 - 08.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VICSkills
- Food Service
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Changing Beer Kegs
- Alcohol Awareness
- Age Identification Checks
- Food and Beverage Service
- Liquor, Beer, and Wine Knowledge
- Outgoing Personality
- Complex Problem-Solving
- Handling Difficult Customers
- Customer Service
- Cash handling proficiency
- Machine Inspection
- Gaming Area Supervision
Accomplishments
- Becoming employee of the month for Front of House.
- Becoming employee of the year for Fountain Gates Venue for Front of House.
- Being trusted and relied upon to work at other Sporting Globe venues such as Doncaster, Knox and Mordialloc.
Certification
- Certificate III in Hospitality
- Responsible Service of Alcohol (RSA)
- Food Handling Certificate
- Responsible Service of Gaming (RSG)
Timeline
Bar Gaming Attendant
Fountain Gate Hotel
02.2024 - Current
Barista
Frankie And Co Cafe
04.2023 - 08.2023
Bartender
The Sporting Globe Bar & Grill
09.2022 - 03.2024
Waitress
The Sporting Globe Bar & Grill
06.2020 - 03.2024
Certificate III - Hospitality
William Angliss Institute of TAFE
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