Dakota Gale
Weston,NSW
Summary
I'm a motivated with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Resourceful and organized individual with a passion for managing and providing excellent customer service. Proven track record of success in developing and delivering customer service initiatives and strategies to improve satisfaction and retention. Ability to effectively prioritize and manage customer support requests.
Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Resolute Support
09.2022 - Current
- Provided emotional support to clients during difficult times or crisis situations
- Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning
- Monitored changes in client's physical or psychological condition and reported any concerns promptly
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures
- Carried out risk assessments to ensure the safety of clients at all times
Administrator
Oxquip/ Bushfire Store
03.2022 - 09.2022
- Sent 25-30 emails daily demonstrating a mastery of written communication and attention to detail
- Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information quality
- Running errands to the post office or supply store
- Ensured inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies
- Transported, organized, labeled and processed over 50 orders daily accommodating constantly changing shipment schedules and delivery times
- Proactively assisted 30-40 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
- Provided technical assistance during the implementation of new software systems related to sales operations
Delivery Expert
Dominos
10.2021 - 03.2022
- Completed food deliveries in a prompt and presentable manner
- Leveraged GPS and memorized efficient routes
- Profound knowledge of food and beverage products
- Handled phone calls and placed customer orders in a professional manner
- Effectively contributed to openings and closes of the store following various procedures
- Rotated stock (FIFO/LILO)
- Correctly labeled newly prept food items with correct use by dates
Wait Staff Member
Canon Food Bar & Espresso
01.2021 - 10.2021
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Managed over 20 customer calls per day
- Explained menu items and suggested appropriate options for food allergy concerns
- Seated and took over 50 customer orders per shift
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials and took drink orders
- Used cash registers and credit card machines to cash out customers
- Stayed up-to-date on menu changes to help customers make food choices
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Waitress
The Etna
10.2020 - 01.2021
- Bussed and reset tables to keep dining room and work areas clean
- Greeted new customers, discussed specials and took drink orders
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Prepared specialty desserts for customers for special occasions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Used cash registers and credit card machines to cash out customers
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
Fast Food Worker
McDonald's
06.2018 - 09.2020
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Completed milkshakes and ice cream desserts for customers
- Accurately operated cash register to process customer payments
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
Sales Assistant
Coles Supermarket
05.2018 - 05.2018
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Contributed to team success by completing jobs quickly and accurately
- Helped customers complete purchases, locate items and join reward programs
- Checked aisles for spills to complete quick clean-up
- Removed all boxes and related trash from sales floor and processed through compactors
- Supported promotional plans by updating signage with price changes
- Assisted customers by finding items quickly to boost store satisfaction rates
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list
Education
Certificate III - Fitness Training
MMISS
Newcastle, NSW02.2024
Certificate IV - Personal Training
MMISS
Newcastle, NSWCertificate II - Hospitality
Lake Macquarie High School
Booragul, NSWSkills
- Deliver Exceptional Care
- Ability to remain focused and complete tasks
- Ability to establish good working relationships
- Trusted in roles concerning money handling
- Excel Spreadsheets
- Safety Management
- Supporting Daily Living Needs
Passion for fitness
Strength training
Fitness instruction
Health and wellness
Certification
Certificate IV in Fitness, SIS40221, To be completed
References
References available upon request
Timeline
Support Worker
Resolute Support
09.2022 - Current
Administrator
Oxquip/ Bushfire Store
03.2022 - 09.2022
Delivery Expert
Dominos
10.2021 - 03.2022
Wait Staff Member
Canon Food Bar & Espresso
01.2021 - 10.2021
Waitress
The Etna
10.2020 - 01.2021
Fast Food Worker
McDonald's
06.2018 - 09.2020
Sales Assistant
Coles Supermarket
05.2018 - 05.2018
Certificate III - Fitness Training
MMISS
Certificate IV - Personal Training
MMISS
Certificate II - Hospitality
Lake Macquarie High School
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