- I participate in various sports activities for physical activity and wellbeing, fun and socialising I have always been surrounded by a sports atmosphere especially netball that I have played since I was 5
- Youth Sporting Development - My passion for netball encouraged me to take on the volunteering role of a coaching a netball team for multiple years
- School was always a big interest for me as I loved to learn Finishing year 12 in 2024 has me eager for more learning and growth to hopefully seek in new employment
- For future directions I am interested in pursuing a sonography and diagnostic radiography degree at University As I love to explore the human anatomy and biology
Dakota McRae
Maryland,NSW
Summary
I am an experienced Fast food team trainer with a solid background in team leadership and operational efficiency. My work ethic employs a strong focus on team collaboration and achieving results. I am reliable with flexible approaches to changing needs of customers or colleagues. My years in the industry has led to enhanced skills in customer service, inventory management, and staff training. I am known for portraying excellent communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Fast Food Team Leader
KFC
11.2020 - Current
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Maintained cleanliness and organisation of dining area, ensuring a pleasant environment for customers.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Promoted a positive work culture by encouraging open communication among team members and recognising accomplishments regularly.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Collaborated with team members to ensure smooth workflow during peak hours, optimising service efficiency.
- Utilised advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
Education
HSC - Completion of Year 12
Callaghan College Jesmond Campus
Jesmond, NSW10-2024
Certificate III - Retail
KFC
Newcastle, NSW05-2023
Certificate III - Sports Coaching
Callaghan College Jesmond Campus
09-2024
Skills
- Staff training and development
- Customer service
- Efficient multitasking
- POS systems
- Time management
- Adaptability under pressure
- Customer service and assistance
- Workplace safety
- Energy and enthusiasm
- Leadership development
- Relationship building
- Order accuracy
Interests
Timeline
Fast Food Team Leader
KFC
11.2020 - Current
HSC - Completion of Year 12
Callaghan College Jesmond Campus
Certificate III - Retail
KFC
Certificate III - Sports Coaching
Callaghan College Jesmond Campus
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