Dakota Richards
Baldivis,Western Australia
Summary
Dynamic professional with a proven track record at Woolworths, excelling in customer service and team collaboration. Adept at multitasking and problem-solving, I enhanced customer satisfaction through effective communication and leadership. Proficient in Microsoft Office and data entry, I consistently maintained high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Online Shopper Assistant
Woolworths
07.2021 - 09.2023
- Provided exceptional customer service, resulting in an increase in repeat customers
- Used RF Scanners to pick, pack and send out personal orders to customers
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Trained into a supervisor role within the last 1-1.5 year of working
Checkout Operator
Woolworths
06.2019 - 07.2021
- Correctly calculated bills and gave customers correct change
- Monitored inventory levels and restocked shelves as needed
- Followed all health and safety protocols for handling food and other products
- Verified customer IDs for age-restricted products
Barista
McDonalds
03.2020 - 11.2020
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Prepared and served specialty coffee drinks with excellent presentation and taste
- Assisted customers with selecting coffee drinks and food items that met their needs
- Followed all food safety procedures, resulting in a perfect health inspection rating
- Prepared food items according to company standards, resulting in an increase in customer satisfaction
Barista
Yield for coffee
12.2018 - 06.2019
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Utilized point-of-sale (POS) system to accurately process customer payments
- Prepared and served specialty coffee drinks with excellent presentation and taste
- Maintained a clean and organized work area, ensuring that all health and safety regulations were followed
- Maintained cleanliness and organization of the café and dining area, exceeding health and safety standards
- Stocked shelves and coolers with food and beverage items, ensuring shelves were always full and well-presented
Education
High School Year 12 -
Comet Bay College
Secret Harbour, WA08.2024
Certificate III Business -
South Metropolitan Tafe
Rockingham, WA07-2021
Certificate III Business Administration -
South Metropolitan Tafe
Rockingham, WA07.2021
High School Education - 7-10
Rockingham Senior High School
Rockingham, WA01.2021
Barista Basics -
Mandurah Barista Training
Mandurah, WA02.2019
Skills
- Ability to work under pressure
- Communication skills
- Team collaboration
- Customer service
- Computer proficiency
- Leadership
- Multitasking
- Problem solving
- Time management
- Microsoft Office
- Data entry
- File organization
- Mail handling
References
Lya Durham, Woolworths, lya_durham@yahoo.com.au, 0402342665
Timeline
Online Shopper Assistant
Woolworths
07.2021 - 09.2023
Barista
McDonalds
03.2020 - 11.2020
Checkout Operator
Woolworths
06.2019 - 07.2021
Barista
Yield for coffee
12.2018 - 06.2019
High School Year 12 -
Comet Bay College
Certificate III Business -
South Metropolitan Tafe
Certificate III Business Administration -
South Metropolitan Tafe
High School Education - 7-10
Rockingham Senior High School
Barista Basics -
Mandurah Barista Training
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