Dakota Smith
Picnic Point
Summary
- Motivated and well-trained recruitment consultant with exceptional background spent in both customer and business engagement. Engaging professional, disciplined to handle demanding environments.
- Effective at customising recruitment strategies to meet different needs. Proficient in measuring success, documenting actions, and reporting on progress in closing workforce gaps.
- Trained HR generalist, Recruitment consultant and Talent Coordinator. Adept at onboarding procedures, recruitment strategies and candidate training.
Overview
6
6
years of professional experience
Work History
Servicing and Fufillment Operations Consultant
Westpac Banking Corporation
07.2022 - Current
- Assist the Mortgage operations team leaders with communication from other Westpac departments and brokers
- Collaborate in a team environment to better business needs and handling times
- Improve business efficiency by analysing processes and implementing strategic changes
- Monitor and update bank database, VERINT software and teams communications to ensure employee time management
- Manage loan department calender and schedule meetings to enhance productivity
- Update eAcadamy software for further training
HR Generalist/Recruiter Coordinator
IKEA Australia
07.2020 - 07.2022
- Review and screen applicant resumes as well as shortlist candidates
- Manage group inbox applications and communication across candidates
- Regularly checking and updating ATS and other HR related systems used
- Plan interview questions, contribute to panel interviews and manage compliance to role
- Plan and manage recruitment training for new hires
- Run recruitment consultants desk when not in office
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Manage work trackers to complete projects and ensure deadlines are met
- Mentor junior recruiters to improve relevant skills and manage any employee grievances/incidents
Recruitment Consultant
S&W Motor & Electrical
10.2020 - 02.2022
- Develop and implement targeted recruitment strategies
- Monitor and maintain talent pools, ensuring candidates meet relevant JD's
- Construct ads for social media and email correspondence
- Screen initial interviews to provide a shortlist of candidates
- Manage reference checks, feedback calls and followup interview information
- Manage end-to-end onboarding procedures and be primary contact for all candidates
- Coordinate strategy and planning meetings
- Manage any employee grievances/incidents
- Produce internal communications
Customer Support Specialist
IKEA Australia
03.2018 - 07.2020
- Correctly record and streamline case/database entries
- Actively search through backline systems and case objectives to fix mistakes and interpret trends
- Streamline support processes for increased efficiency and reduced response times
- Conduct regular training sessions for new team members, promoting best practices in customer support operations
- Evaluate customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Collaborate with cross-functional teams to address customer concerns and improve overall service quality
Education
High School Diploma -
Picnic Point High School
Picnic Point, NSW, Australia2016
Skills
- Client management
- Social Media Recruiting
- Performance Tracking
- Applicant interviewing
- Candidate Sourcing
- Workforce Planning
- Background Checks
- New Hire Onboarding
Timeline
Servicing and Fufillment Operations Consultant
Westpac Banking Corporation
07.2022 - Current
Recruitment Consultant
S&W Motor & Electrical
10.2020 - 02.2022
HR Generalist/Recruiter Coordinator
IKEA Australia
07.2020 - 07.2022
Customer Support Specialist
IKEA Australia
03.2018 - 07.2020
High School Diploma -
Picnic Point High School
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