Dakota Wagg
Melbourne
Summary
Motivated and ambitious 19-year-old receptionist and dental assistant, with a strong foundation in front desk operations, appointment scheduling, and patient care. Known for delivering friendly, professional service, and ensuring a smooth and welcoming experience for every visitor. Experienced in handling phone and email correspondence, managing bookings, and supporting day-to-day clinic operations with accuracy and efficiency.
Confident communicator with excellent people skills, strong attention to detail, and a positive, proactive approach to work. Committed to providing high-quality service while contributing to the success and growth of the business.
Currently planning to begin a Bachelor of Property and Real Estate next year, and seeking opportunities that align more closely with this career path while continuing to build valuable professional experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/ Dental Assistant
Aesthetik Dental
Melbourne
05.2025 - Current
- Greeted patients warmly upon arrival at Aesthetik Dental.
- Managed appointment scheduling for efficient patient flow and service.
- Answered phone calls and addressed patient inquiries professionally.
- Maintained patient records accurately in electronic health systems.
- Coordinated with dental staff to prepare for patient treatments.
- Processed payments and managed billing inquiries with precision.
- Assisted patients with forms and provided information about procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations.
Admin
Victorian Road side assistance
01.2024 - Current
- Managed scheduling for roadside assistance operations and service dispatch.
- Coordinated communication between service providers and clients for efficient assistance.
- Maintained detailed records of service requests and customer interactions.
- Oversaw inventory management of roadside assistance equipment and supplies.
- Ensured compliance with safety regulations during all operational activities.
Owner and Lash Tech
Personal Business
01.2023 - Current
- Managed daily operations and logistics for personal business activities.
- Developed marketing strategies to increase customer engagement and brand visibility.
- Handled financial planning and budgeting to maintain business sustainability.
- Coordinated customer service initiatives to enhance client satisfaction levels.
- Implemented operational processes to improve efficiency in service delivery.
Casual Team Member
Kmart Doncaster
01.2022 - 12.2025
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Collaborated with team members to ensure smooth operations.
- Implemented store promotions and displayed merchandise effectively.
- Adhered to safety protocols while handling equipment and products.
- Trained new staff on customer service practices and store policies.
- Monitored product quality and reported discrepancies promptly.
- Maintained a clean and organized work area throughout shift.
Casual Team Member
Mystique ice cream
01.2021 - 12.2021
- Assisted customers with product selection and inquiries.
- Operated registers and processed transactions accurately.
- Collaborated with team members to ensure smooth operations.
- Implemented store promotions and displayed merchandise effectively.
Education
High School Diploma -
Catholic Ladies College
Eltham, VIC10-2024
St.Kevins Primary School
01.2018
Skills
- Apple products
- Customer service
- Appointment scheduling
- Record management
- Team collaboration
- Marketing strategies
- Communication skills
- Administrative support
- Microsoft
Certification
- Certificate in VET Business
- Certificate in VET Sport and Recreation
- First Aid Certificate
- Qualified Lash Technician
Languages
English
Age
Age: 19
Timeline
Receptionist/ Dental Assistant
Aesthetik Dental
05.2025 - Current
Admin
Victorian Road side assistance
01.2024 - Current
Owner and Lash Tech
Personal Business
01.2023 - Current
Casual Team Member
Kmart Doncaster
01.2022 - 12.2025
Casual Team Member
Mystique ice cream
01.2021 - 12.2021
High School Diploma -
Catholic Ladies College
St.Kevins Primary School