Sharmaine Mackley
Horsham,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Post Office Assistant
Milk Bar
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
Waitress
Moes Restaurant
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Waitress, Kitchen Hand
Mick Harris, Helen Harris
01.2021 - Current
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Horsham College
Horsham, VICSkills
- Dining Area Maintenance
- Time Management
- Quality Control
- Safety Awareness
- Table Setting Arrangements
- Floor Cleaning
- Food Preparation and Safety
- Customer Needs Assessments
Timeline
Waitress, Kitchen Hand
Mick Harris, Helen Harris
01.2021 - Current
Post Office Assistant
Milk Bar
Waitress
Moes Restaurant
Horsham College