Dakota Wilson

• Served high customer volumes during special events, nights, and weekends.
• Served Private Functions and Events including Weddings, Corporate, Birthdays.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

- Trained and supervised Team members in all areas of reception, Photo & video editing & Bartending

-Extensive knowledge on Product offerings and sales

- Extensive knowledge in providing a safe environment and experience for guests in accordance with the Code of Practice for Bungy Jumping (AUS/NZS 5848)

• Greeted thousands of thrill-seekers with a smile, bringing energy and reassurance to nervous first-timers and excitement to seasoned adrenaline-junkies.
• Managed bookings, check-ins, waivers, and customer queries with a can-do attitude—keeping the front desk buzzing and stress-free.
• Shared local travel tips and adventure ideas daily, helping visitors turn one jump into a full-on travel experience.
• Juggled phone calls, walk-ins, and last-minute changes like a pro—always keeping things smooth, upbeat, and guest-focused.
• Worked closely with jump masters and crew to ensure seamless experiences from check-in to post-jump
• Helped promote packages and merchandise, adding flair to upselling without being pushy

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.