Dakotah Minahan-McKay
California Gully,VIC
Summary
Dynamic hospitality professional with a proven track record at Marong Family Hotel, excelling in client relations and problem-solving. Skilled in time management and employee training, I consistently enhance customer satisfaction and streamline operations, ensuring a memorable experience for guests while effectively resolving issues.
Overview
16
16
years of professional experience
Work History
Front of House Supervisor
Marong family hotel
Marong, Vic
07.2016 - Current
- Handled guest inquiries and resolved issues promptly and professionally.
- Set up event spaces according to client specifications and preferences.
- Served food and drinks to customers in a timely manner.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Organized staff schedules to ensure adequate coverage during peak and off-peak hours.
- Managed till operations by accurately counting cash and ensuring proper handling procedures.
- Developed and implemented strategic rostering plans to enhance team productivity and service quality.
Administrative Assistant
Regional building surveying services
Bendigo, Vic
09.2018 - 08.2019
- Managed scheduling for building inspections and client meetings.
- Coordinated communication between clients and surveying teams.
- Maintained accurate records of project documents and reports.
- Organized office supplies and maintained inventory levels.
- Supported team members with administrative tasks and project coordination.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Service Representative
IGA Hoppers crossing
Hoppers Crossing , Vic
02.2011 - 12.2012
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled cash transactions efficiently and accurately.
Customer Service Representative
IGA Eaglehawk
Eaglehawk, Vic
12.2009 - 01.2011
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled cash transactions efficiently and accurately.
Education
Completed Year 10 -
Eaglehawk Secondary College
Eaglehawk, Bendigo12-2009
Skills
- Time management
- Communication skills
- Team building
- Employee training
- Problem solving
- Client relations
- Attention to detail
- Problem-solving abilities
References
References available upon request.
Timeline
Administrative Assistant
Regional building surveying services
09.2018 - 08.2019
Front of House Supervisor
Marong family hotel
07.2016 - Current
Customer Service Representative
IGA Hoppers crossing
02.2011 - 12.2012
Customer Service Representative
IGA Eaglehawk
12.2009 - 01.2011
Completed Year 10 -
Eaglehawk Secondary College