DAKSH MALIK
Mernda,VIC
Summary
Motivated university student committed to academic excellence and proven success. Demonstrated critical thinking skills in year 12 and pursuing Bachelor of IT at Monash University. Experienced in communicating effectively and collaboratively working with peers in achieving a common goal. Very fluent in languages like English and Hindi for connecting with diverse audiences.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Call Agent
TMC
Melbourne, VIC
10.2025 - Current
- Handled inbound customer inquiries and provided accurate information.
- Assisted customers with order placements and processing requests.
- Utilized CRM software to track customer interactions and updates.
- Resolved customer complaints and escalated issues as needed.
- Documented call details and feedback for quality assurance purposes.
- Responded to customer complaints in a timely manner.
ADMINISTRATIVE ASSISTANT
WESTERN OVERSEAS PTY LTD
Melbourne, VIC
01.2024 - 07.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed daily office operations and coordinated schedules for team members.
Education
BACHELOR OF INFORMATION TECHNOLOGY -
MONASH UNIVERSITY
CLAYTON, VIC01.2026
VCE -
MERNDA CENTRAL P-12 COLLEGE
MERNDA, VIC12.2023
Skills
- Microsoft Office
- SQL
- Python
- Kotlin
- R
- Security fundamentals
- Information technology
- Website prototyping
- OneDrive
- Strong verbal communication
- Phone manner
- Physically fit
- Able to handle repetitive tasks
- Able to work independently
- Able to work in teams
- Punctual
- Reliable
- Safety conscious
- Experience with multitasking
- High-pressure settings
- Customer service
Awards
Highest VCE Physics Study Score - Year 12
Personal Information
Date of Birth: 29/11/2005
Certification
Deloitte Australia - Cyber Job Simulation.
Timeline
Call Agent
TMC
10.2025 - Current
ADMINISTRATIVE ASSISTANT
WESTERN OVERSEAS PTY LTD
01.2024 - 07.2025
BACHELOR OF INFORMATION TECHNOLOGY -
MONASH UNIVERSITY
VCE -
MERNDA CENTRAL P-12 COLLEGE