Dalbir Dhillon
Tarneit
Summary
A highly versatile and dedicated professional with over 15 years of experience in customer service, operations management, and personal support in diverse industries, including transportation, taxation, retail, and hospitality. Renowned for a proactive approach, exceptional problem-solving abilities, and a steadfast commitment to enhancing client satisfaction, operational efficiency, and team performance. Adept at navigating complex challenges, driving continuous improvement, and consistently delivering excellence in service delivery. My extensive background underscores a career built on integrity, innovation, and a deep understanding of client needs.
Overview
18
18
years of professional experience
Work History
Contact Center Operator
TIS National-Home Affairs
02.2025 - Current
- Assist with answering of calls and attend to general correspondence when required.
- Adhere to a scheduled work environment and be flexible when required to meet operational needs.
- Register and allocate interpreters to requests received.
- Deliver high quality client service to a culturally and linguistically diverse ra
nge of clients. - Liaise with departmental staff, clients, interpreters and external agencies on matters relating to TIS National.
- Manage workflow to meet TIS service delivery demands and priorities.
- Acquire/Develop information management and IT skills specifically within the TIS context.
- Work in a team environment, assist with team tasks and provide advice and guidance to new staff, including effective on the job training.
- Participate in performance management, including giving and receiving feedback.
- Contribute to strategic thinking; support shared purposes and direction, harness information and opportunities, show judgement, intelligence and common sense when performing the role.
- Build and maintain productive relationships with other sections within TIS National, DIBP and other internal and external stakeholders.
- Attend to inquiries and complaints of greater complexity from clients and provide information and advice including assisting in responding to feedback.
- Provide advice to management on the efficient and effective delivery of services to clients and contribute to the development and review of policy, work procedures and practices
Customer Service Officer
Vline Corporation
01.2023 - 03.2024
- Played a pivotal role in managing train operations, ensuring that all arrivals and departures were managed precisely
- Coordinated closely with control rooms and signal lines to ensure timely and safe train movements
- Provided clear and accurate information to passengers, guiding them to the correct platforms and assisting with any inquiries
- Managed large crowds during peak periods, ensuring a smooth and organized flow of passengers
- Conducted thorough safety checks before boarding, ensuring all protocols followed
- Managed disruptions effectively, guiding customers to alternative transportation options when necessary
- Collaborated with team members to distribute workload efficiently during high-traffic periods, maintaining high service levels even under pressure
- Aligned with V/Line Values—responsiveness, integrity, accountability, respect, and leadership
Service Delivery Officer
Australian Taxation Office
02.2019 - 11.2022
- Provided expert guidance on various taxation-related inquiries, ensuring that clients received accurate and timely information
- Maintained high levels of client satisfaction by delivering clear, concise, and empathetic communication
- Managed multiple work commitments simultaneously, leveraging advanced software tools to prioritize tasks and meet deadlines
- Ensured that all work was completed with high accuracy and diligence
- Regularly evaluated information to identify potential risks to work objectives, contributing to the development of strategies to mitigate these risks
- Proposed and implemented process improvements that enhanced operational efficiency
- Managed the processing of forms and keying of client information with precision, ensuring that all data was entered accurately and securely
CSR-Casual
Coles Express
01.2008 - 01.2022
CROUPIER / TABLE INSPECTOR
Crown Casino
01.2013 - 05.2018
MANAGER
Hungry Jack's
08.2007 - 01.2013
Education
Diploma in Hospitality Management -
Cambridge College
Certificate III and IV in Commercial Cookery -
Cambridge College
Skills
- Innovative Problem-Solving
- Client-centred Approach
- Leadership & Team Collaboration
- Process Optimization
- High Accountability & Integrity
- Effective Communication & Negotiation
- Organizational Skills
- Technical Proficiency
Languages
Punjabi
Hindi
Timeline
Contact Center Operator
TIS National-Home Affairs
02.2025 - Current
Customer Service Officer
Vline Corporation
01.2023 - 03.2024
Service Delivery Officer
Australian Taxation Office
02.2019 - 11.2022
CROUPIER / TABLE INSPECTOR
Crown Casino
01.2013 - 05.2018
CSR-Casual
Coles Express
01.2008 - 01.2022
MANAGER
Hungry Jack's
08.2007 - 01.2013
Certificate III and IV in Commercial Cookery -
Cambridge College
Diploma in Hospitality Management -
Cambridge College
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