Dale Baker
Oatley,NSW
Summary
Friendly and results-driven professional with extensive experience in guest services at Virgin Australia. Proven ability in guest communication and complaint handling, ensuring exceptional customer satisfaction. Skilled in analyzing data to support strategic decisions, while maintaining patience and composure in high-pressure environments. Committed to fostering positive experiences and operational excellence.
Overview
30
30
years of professional experience
Work History
Guest Services Agent
Virgin Australia
04.2015 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed check-in and boarding processes, ensuring smooth operations for passengers.
- Coordinated with team members to maintain high standards of service and safety.
- Assisted in training new staff on company policies and service protocols.
Front of House
Sydney Opera House
07.2024 - 10.2025
- Supported the front of house operations during showtimes, ensuring a seamless experience for audience members from entrance to exit.
Data Analyst
NRMA
06.2006 - 03.2013
- Analyzed data sets to identify trends and support strategic decision-making.
Flight Attendant
Qantas Airways
09.2002 - 11.2003
- Delivered exceptional customer service while ensuring passenger safety and comfort throughout flights.
- Resolved passenger issues promptly, maintaining a positive travel experience and fostering loyalty to airline.
- Conducted pre-flight briefings to ensure team alignment on safety measures and service expectations.
Flight Attendant
Ansett Airlines
03.1996 - 03.2002
- Managed in-flight operations, including meal service and cabin cleanliness, while adhering to safety protocols.
- Trained and mentored junior flight attendants on emergency procedures and customer service best practices.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
High School Diploma -
Condell Park High School
Condell ParkSkills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest services
- Patience and composure
- Guest inquiry resolution
Timeline
Front of House
Sydney Opera House
07.2024 - 10.2025
Guest Services Agent
Virgin Australia
04.2015 - Current
Data Analyst
NRMA
06.2006 - 03.2013
Flight Attendant
Qantas Airways
09.2002 - 11.2003
Flight Attendant
Ansett Airlines
03.1996 - 03.2002
High School Diploma -
Condell Park High School