Dale Gohdes
Brisbane,QLD
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership.
Overview
15
15
years of professional experience
Work History
Branch Manager
Reece Group
06.2017 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organisational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organisational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimised branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Utilised data-driven insights to make informed decisions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Drove cross-selling efforts by collaborating with various departments within the organisation to maximize revenues from existing clients.
- Implemented service improvements to enhance sales cycle.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organisation as a whole.
- Developed strategic plans for day-to-day financial operations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favourable financial terms.
- Successfully completed the emerging leaders program 2018-2020.
Assistant Manager
Reece Group
11.2015 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimise stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognising outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organising and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Trade Counter
Reece Group
05.2013 - 11.2015
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organised counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasising quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Utilised strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Delivered outstanding hospitality and excellent customer service daily.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Supported store marketing efforts by creating attractive displays that showcased featured products.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Identified issues and developed solutions to improve quality control.
Personal Trainer
N/A
02.2012 - 03.2013
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
Athlete
Royal Daring Hockey Club
01.2011 - 12.2011
- Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Attended all practices, meetings, and workouts on time.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
Personal Trainer
Active Life Health Clubs
01.2009 - 12.2010
- Completed certificates III & IV in fitness.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalised workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanour.
- Demonstrated proper technique for exercises to avoid injuries.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Boosted personal training revenue by promoting additional services to existing clients.
- Demonstrated proper form and technique to prevent injury.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Implemented new and creative exercise routines to keep participants motivated.
Education
High School Diploma -
North Rockhampton State School
Rockhampton, QLD11.2005
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Decision-Making
- Team Player
- Training and Development
- Process Improvement
- Interviewing and Hiring
- Account Review
- Product Training
- Sales Development
- Goals and performance
- Sales Planning
- Sales expertise
- Conflict Resolution
- Business development expertise
- Friendly
- Strategic Planning
- Approachable
- Public Speaking
- Performance Reviews
- Key Performance Indicators
- Business Planning
- Market Research
- Event Planning
- Staff Recruitment and Hiring
- Know Your Customer
- Goal Setting
- Critical Thinking
- Team Building Leadership
- Willing to Learn
- Resourceful nature
Timeline
Branch Manager
Reece Group
06.2017 - Current
Assistant Manager
Reece Group
11.2015 - 06.2017
Trade Counter
Reece Group
05.2013 - 11.2015
Personal Trainer
N/A
02.2012 - 03.2013
Athlete
Royal Daring Hockey Club
01.2011 - 12.2011
Personal Trainer
Active Life Health Clubs
01.2009 - 12.2010
High School Diploma -
North Rockhampton State School
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