Dale Kelly
Perth,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Plantscape Technician
Ambius Indoor Planst
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Assistant
Bunnings Warehouse
10.2012 - 01.2023
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Conservation Biology
Edith Cowan University
Perth, WAHigh School Diploma -
Mindarie Senior College
Mindarie, WA11.2013
Skills
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Microsoft Office Suite
- Professional telephone demeanor
- Problem-solving abilities
Timeline
Plantscape Technician
Ambius Indoor Planst
01.2023 - Current
Retail Assistant
Bunnings Warehouse
10.2012 - 01.2023
Bachelor of Science - Conservation Biology
Edith Cowan University
High School Diploma -
Mindarie Senior College
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