Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dale Kelly

Perth,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Plantscape Technician

Ambius Indoor Planst
Perth
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Retail Assistant

Bunnings Warehouse
Perth, WA
10.2012 - 01.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Science - Conservation Biology

Edith Cowan University
Perth, WA

High School Diploma -

Mindarie Senior College
Mindarie, WA
11.2013

Skills

  • Critical Thinking
  • Computer Proficiency
  • Customer Relations
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Problem-solving abilities

Timeline

Plantscape Technician

Ambius Indoor Planst
01.2023 - Current

Retail Assistant

Bunnings Warehouse
10.2012 - 01.2023

Bachelor of Science - Conservation Biology

Edith Cowan University

High School Diploma -

Mindarie Senior College

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Dale Kelly