Dale Laidlaw
Brisbane,QLD
Summary
Knowledgeable and experienced strategic management professional with proven track record in national management roles, overseeing large-scale operations and driving consistent improvements. Successfully led cross-functional teams to achieve strategic objectives and enhance operational efficiency. Demonstrated expertise in strategic planning and stakeholder engagement.
Comprehensive experience in leading national teams to drive strategic growth and operational excellence. Strong focus on team collaboration and delivering results, adapting flexibly to changing priorities. Skilled in strategic planning, performance management, and stakeholder engagement. Renowned for reliability, leadership, and results-driven approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
National Manager, Risk Partnering
Insurance Australia Group (IAG)
11.2022 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue involving up to 300+ clients.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives and critical milestones.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Actively participated in at least 6 industry events annually to maintain current market knowledge.
- Spearheaded innovative initiatives that led to significant improvements in operational efficiency and productivity levels.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Established strategic partnerships with industry leaders, driving collaboration and mutual success.
- Enhanced employee engagement through the implementation of targeted training programs tailored to individual needs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.
Manager, Risk Engineering & Consulting
Insurance Australia Group (IAG)
11.2020 - 10.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with key customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined systematic workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led 2 x cross-functional teams to achieve project goals, fostering collaboration and innovation.
Consulting/Lead Risk Engineer
Insurance Australia Group Ltd
03.2019 - 11.2020
- Monitoring of progress in terms of risk recommendation(s)completion.
- Provision of regular updates regarding site risk ratings to keep underwriters well informed of progress as part of ongoing account management and insurance renewal processes.
- Heavy focus on broker communication and strategy discussions inclusive of stewardship meetings with key account stakeholders.
- Development of a liability risk rating model that continues to add value to key accounts from a public and private sector perspective, resulting in the provision of pertinent and specific risk mitigation advice.
- Continued participation in the development of risk consultant and engineering staff to assist in their development.
- Ongoing participation in the presentation of risk mitigation related presentations to internal and external personnel.
- Extensive travel both nationally and internationally involving site-specific risk evaluation surveys and the provision of timely reports.
- Participation in systems and technical guidelines development from a risk modelling perspective.
- Extensive risk engineering experience in both heavy/batch and fast-moving consumer goods environments.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited up to 60 technical documents annually in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Senior Risk Engineer
Insurance Australia Group Ltd
06.2014 - 03.2019
- Developed numerous tailored solutions to specific client's property and liability-based risk management programs through the conducting of site visits and preparation of reports.
- Responsible for the leading of risk engineers and consultants in both NSW and Victoria/Tasmania regarding property-based risk mitigation surveys and reports, resulting in the reduction of risk exposures to clients.
- Continued and strong focus on relationship fostering and management as part of all the above.
- Participated in continued review and improvement of risk modelling criteria succinct to market changes and internal requirements.
- Contributed to the ongoing development and capabilities of the IAG Risk Partners service offering involving approximately 70+ underwriting staff.
- Conducted regular peer/technical reviews of risk engineering reports, resulting in ensuring the distribution of a quality product to the marketplace.
Manager, Risk Engineering Services
Lumley Insurance - Corporate Solutions
01.2010 - 06.2014
- Recognised as risk engineering subject matter expert and contributed to strategic company plans.
- Collaborated with high-profile service providers to produce a risk assessment model for use with commercial clientele and to aid property underwriters in key decision making.
- Developed a system of quality assurance controls involving risk recommendation reports.
- Encouraged team (8 in total) collaboration through the provision of risk engineering reports, resulting in technical recognition.
- Led a risk engineering services team in the generation of risk engineering strategies in collaboration with valued customers.
- Facilitated continuous improvement initiatives with successful changes affecting all areas of operations inclusive of business continuity modelling and assessment, resulting in increased business generation and market credibility.
- Implemented procedural updates to correct deficiencies and improve operations.
- Led a team in the development of risk awareness guides for distribution to clients on specific topics.
Risk Engineering Consultant
Vero Insurance (Royal & Sun Alliance/Suncorp)
06.2003 - 01.2010
- Planned and executed key Top 500 property risk management account strategies.
- Contributed to risk modelling and development frameworks and continuous improvement projects.
- Monitored numerous client databases to keep track of progress concerning key account risk recommendations.
- Conducted client presentations on specific risk related topics, resulting in a greater risk awareness of principles.
Education
Diploma of Engineering - Applied Mechanics
Gordon Tafe
Geelong, Victoria11.1992
Skills
- Staff training and development
- Team management
- Data-driven decision making
- Documentation and reporting
- Strategic planning
- Operations planning
- Organizational improvement
- Operations management
- Innovation management
- Troubleshooting and problem resolution
Accomplishments
- Achieved service level agreement compliance to 95%(+) through effectively collaborating with product leaders at a national and regional level.
- Collaborated with the Risk Partners team of 14 in the development and execution of capability uplift program, namely Project Uplift involving soft and technical skillset development.
- Achieved efficiency of utilisation to 92% via optimisation of report writing and consulting activities through the streamlining of processes.
- Used Microsoft Excel to develop resource tracking spreadsheets.
- Led a team of up to 22 staff members.
- Ensured compliance to budget constraints and timelines.
- Focused on product(s) quality initiatives and audit findings including implementation of corrective actions.
- Led a team concerned with data analysis and insight related initiatives.
Certification
- Certificate IV in Work Health & Safety
- Quality Management
- Leadership Skills & Development
- Customer Liaison/Support
- Boiler Management
- Plant Refrigeration
- Quality systems auditing (Nata)
- White Card
National Apprentice of the Year CSR
Commonwealth Sugar Refinery (CSR) is a national company of which my employer at the time in Australian Portland Cement Limited was a subsidiary of. The award at the time was conducted annually, which focussed on up and coming talent amongst a total of 350 apprentices nationwide.
Languages
English
Full Professional
Interests
- Music
- Documenting and sharing travel experiences
- I like working with my hands and fixing things
- DIY and Home Improvement
- Reading
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Woodworking
- Personal Development and Self-Improvement
- Road Trips
Timeline
National Manager, Risk Partnering
Insurance Australia Group (IAG)
11.2022 - Current
Manager, Risk Engineering & Consulting
Insurance Australia Group (IAG)
11.2020 - 10.2022
Consulting/Lead Risk Engineer
Insurance Australia Group Ltd
03.2019 - 11.2020
Senior Risk Engineer
Insurance Australia Group Ltd
06.2014 - 03.2019
Manager, Risk Engineering Services
Lumley Insurance - Corporate Solutions
01.2010 - 06.2014
Risk Engineering Consultant
Vero Insurance (Royal & Sun Alliance/Suncorp)
06.2003 - 01.2010
Diploma of Engineering - Applied Mechanics
Gordon Tafe
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