Dale Lucas
Noble Park,VIC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
41
41
years of professional experience
Work History
Fleet Services Team Leader
Frankston City Council
01.2005 - 11.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviour's and standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Qualified Motor Mechanic
City Of Greater Dandenong
01.1997 - 12.2004
- Enhanced vehicle performance by conducting thorough diagnostics and implementing appropriate repairs.
- Increased customer satisfaction by providing timely and efficient maintenance services for various car models.
- Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
- Stayed up-to-date with industry advancements, ensuring the application of current techniques and tools during repairs.
- Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.
- Educated customers on proper vehicle care, empowering them to take preventative measures against future issues.
- Maintained accurate records of repair work completed, facilitating effective communication between staff members and clients regarding vehicle status updates.
- Managed inventory levels effectively to ensure the availability of necessary parts for timely repairs.
- Customized vehicles according to client specifications, delivering tailored solutions that met individual needs and preferences.
- Assisted in training new employees by sharing expertise gained through years of experience in the field of motor mechanics.
- Developed lasting relationships with suppliers to negotiate competitive pricing on parts orders, reducing overall costs for clients.
- Participated in professional development workshops to continuously expand knowledge and skills, ensuring the highest level of service for clients.
- Adhered to company standards and manufacturer guidelines for each repair.
- Collected information to correctly file warranty claims.
- Inspected and tested equipment to locate damage or worn parts.
- Recorded repairs required, parts used and labor time.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Designed and created custom tools and tooling solutions for specific uses, tasks or projects.
Fleet Sales Consultant
Newsweep
08.1995 - 12.1995
- Boosted client satisfaction by providing expert consultations on fleet purchasing and leasing options.
- Secured new business partnerships through targeted outreach and effective sales presentations.
- Streamlined contract negotiation process, resulting in faster deal closures and increased revenue.
- Developed tailored fleet management solutions to meet diverse client needs and preferences.
- Stayed informed on industry trends and market conditions, ensuring accurate guidance for clients.
- Assisted clients in developing cost-effective acquisition strategies for their fleet vehicles.
- Maintained long-term relationships with key accounts, leading to repeat business and referrals.
- Managed a broad portfolio of clients across various industries, demonstrating adaptability and versatility in addressing unique customer requirements.
- Enhanced overall profitability by consistently exceeding sales targets and performance metrics.
- Maintained current knowledge of evolving changes in marketplace.
- Quoted prices, credit terms and other bid specifications.
- Fleet Leasing
- Plant Hire Rates
- Fleet Tendering
Fleet Manager
Springvale Council
01.1990 - 08.1995
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
Qualified Motor Mechanic
Springvale Council
02.1981 - 01.1990
- Enhanced vehicle performance by conducting thorough diagnostics and implementing appropriate repairs.
- Increased customer satisfaction by providing timely and efficient maintenance services for various car models.
- Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
- Stayed up-to-date with industry advancements, ensuring the application of current techniques and tools during repairs.
- Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.
- Educated customers on proper vehicle care, empowering them to take preventative measures against future issues.
- Maintained accurate records of repair work completed, facilitating effective communication between staff members and clients regarding vehicle status updates.
- Managed inventory levels effectively to ensure the availability of necessary parts for timely repairs.
- Customized vehicles according to client specifications, delivering tailored solutions that met individual needs and preferences.
- Assisted in training new employees by sharing expertise gained through years of experience in the field of motor mechanics.
- Streamlined workshop operations by implementing organizational strategies that enhanced productivity within the team setting.
- Developed lasting relationships with suppliers to negotiate competitive pricing on parts orders, reducing overall costs for clients.
- Participated in professional development workshops to continuously expand knowledge and skills, ensuring the highest level of service for clients.
- Adhered to company standards and manufacturer guidelines for each repair.
- Collected information to correctly file warranty claims.
- Inspected and tested equipment to locate damage or worn parts.
- Recorded repairs required, parts used and labor time.
- Researched and identified new processes and technologies for improved tool maintenance.
- Created standard operating procedures to guide tool maintenance and repair activities.
- Devised and executed preventive maintenance plans to boost functionality of tools and equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Designed and created custom tools and tooling solutions for specific uses, tasks or projects.
Education
Qualified Motor Mechanic Certificate Proficiency - Motor Mechanic
Dandenong Tafe
Dandenong02.1981
Skills
- Shift Scheduling
- Employee Evaluation
- Documentation and Reporting
- Complaint Resolution
- Team Supervision
- Work Planning
- Quality Improvement
- Technical Support
- Mentoring
- Client Service
- Coaching
- Teamwork and Collaboration
- SOP Adherence
- People Management
- Staff Education and Training
- Conflict Resolution
- Complex Problem-Solving
- Analytical Thinking
- Evaluating Employee Work
- Performance Improvement
- Key Performance Indicators
- Goal Setting
- Attention to Detail
- Giving Constructive Feedback
- Service Level Agreements
- Staff Training
- Flexible Schedule
- Team Check-Ins
- Performance Evaluations
- Work Planning and Prioritization
- Coaching and Mentoring
- Issue Resolution
- Safety
- Problem-Solving
- Team Motivation
- Leading Team Meetings
- Overseeing Daily Activities
- Safety Processes and Procedures
- Daily Workflow Improvement
- Time Management
- Effective Communication
- Task Prioritization
- Strategic Planning
- Process Improvement
- Resource Allocation
- Problem Solving
- Active Listening
- Team Building
- Influencing Skills
- Risk Assessment
- Performance Management
- Delegation Skills
- Relationship Building
- Technical Expertise
- Quality Assurance
- Feedback Delivery
- Budget Management
- Emotional Intelligence
- Idea Development and Brainstorming
- Data Analysis
- Audit Reporting
Timeline
Fleet Services Team Leader
Frankston City Council
01.2005 - 11.2021
Qualified Motor Mechanic
City Of Greater Dandenong
01.1997 - 12.2004
Fleet Sales Consultant
Newsweep
08.1995 - 12.1995
Fleet Manager
Springvale Council
01.1990 - 08.1995
Qualified Motor Mechanic
Springvale Council
02.1981 - 01.1990
Qualified Motor Mechanic Certificate Proficiency - Motor Mechanic
Dandenong Tafe
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