Dale Ludewig
Perth,WA
Summary
Dedicated hospitality professional with a strong background at Flag Motor Lodge, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through effective maintenance coordination and time management. Recognized for implementing efficient cleaning techniques, fostering teamwork, and training staff to uphold high hospitality standards.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Flag Motor Lodge
12.2020 - Current
- Cleaned and sanitized guest rooms, bathrooms, and common areas to maintain high cleanliness standards.
- Restocked supplies in housekeeping carts to ensure availability for daily operations.
- Reported maintenance issues promptly to enhance guest experience and facility upkeep.
- Assisted in training new staff on cleaning protocols and safety procedures to ensure consistency.
- Conducted thorough inspections of completed rooms to guarantee adherence to quality standards.
- Collaborated with front desk staff to accommodate special requests from guests regarding room preferences.
- Implemented time-saving cleaning techniques that improved overall efficiency without sacrificing quality.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Nightfill
Coles Supermarket
05.2016 - 04.2021
- Cleaned and sanitized guest rooms, bathrooms, and common areas to maintain high cleanliness standards.
- Restocked supplies in housekeeping carts to ensure availability for daily operations.
- Reported maintenance issues promptly to enhance guest experience and facility upkeep.
- Assisted in training new staff on cleaning protocols and safety procedures to ensure consistency.
- Conducted thorough inspections of completed rooms to guarantee adherence to quality standards.
- Collaborated with front desk staff to accommodate special requests from guests regarding room preferences.
- Implemented time-saving cleaning techniques that improved overall efficiency without sacrificing quality.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Skills
- Customer service
- Guest relations
- Customer service-focused
- Maintenance coordination
- Hospitality standards knowledge
- Time management
- Multitasking and prioritizing
Timeline
Housekeeping Room Attendant
Flag Motor Lodge
12.2020 - Current
Nightfill
Coles Supermarket
05.2016 - 04.2021