Dale Van de Werve

• Find new business via cold calls, door to door drop offs and social media e.g., LinkedIn and ensure that current clients are given the highest level of customer service to grow the relationship
• Plan and research appointments before attending and the develop proposals to fulfill the client's needs, concerns, and objectives
• Handle customer objections quickly and efficiently by clarifying issues and working through differences ensuring positive conclusion
• Keep client informed about new products and services to enhance existing relationships via catch up appointments or phone calls every quarter or 6 months depending on size of client
• Work with internal team to make sure customer needs, issues or questions are done allowing company to build long term relationship
• Using industry knowledge of the market and competitors, identify and develop selling propositions and differentiators that allow the customer to see the value of proposed solution
• Report to manager on a weekly basis to work through current prospects and review monthly targets
• Ensure that data is accurately entered and up to date within the CRM or other sales management system

• Company Overview: Solutions provider of the year for 2021
• Certified Therefore Presales and Post sales Engineer
• Key stakeholder for the sales team to exceed solutions budget in first 12 months
• Employee of the Quarter within the first 6 months commencement with the business
• Successful management and implementation of Professional Services Projects for Melbourne, Sydney, Geelong and Adelaide over the past 4 years
• Actively participate in client meetings with Business Development Managers to discuss and demonstrate software opportunities
• Provide solution pricing and detailed solution benefits for sales teams to add to proposals, giving them a strong opportunity to win business
• Conduct scoping meetings with key stakeholders and prepare detailed scope documents covering all aspects of solution design and deliverables for client sign off
• Organise access to client network, install and configure the solution for client as stated in the detailed scope of works
• Train key stakeholders through user acceptance training, train general staff on how to use solution and train IT for management of basic software functions
• Supply Post-sales support to customers once solution has gone live
• Liaise with existing clients to discuss ways to add more value to their current solution via new features
• Train sales staff on software solutions and new features once they become available
• Solutions provider of the year for 2021
• Certified Therefore Presales and Post sales Engineer
• Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.

- Principal Sales Agent for Sharp Australia, Port Melbourne: January 2017 - November 2017

- Sub Agent for Ricoh Australia, Port Melbourne: June 2016 - December 2016

- Principal Sales Agent for BBC Digital, Port Melbourne: July 2015 - March 2016

• Find new business via cold calls, door to door drop offs and social media e.g., LinkedIn and ensure that current clients are given the highest level of customer service to grow the relationship
• Plan and research appointments before attending and the develop proposals to fulfill the client's needs, concerns, and objectives
• Handle customer objections quickly and efficiently by clarifying issues and working through differences ensuring positive conclusion
• Keep client informed about new products and services to enhance existing relationships via catch up appointments or phone calls every quarter or 6 months depending on size of client
• Work with internal team to make sure customer needs, issues or questions are done allowing company to build long term relationship
• Using industry knowledge of the market and competitors, identify and develop selling propositions and differentiators that allow the customer to see the value of proposed solution
• Report to manager on a weekly basis to work through current prospects and review monthly targets
• Ensure that data is accurately entered and up to date within the CRM or other sales management system

• Find new business via cold calls, door to door drop offs and social media e.g., LinkedIn and ensure that current clients are given the highest level of customer service to grow the relationship
• Plan and research appointments before attending and the develop proposals to fulfill the client's needs, concerns, and objectives
• Handle customer objections quickly and efficiently by clarifying issues and working through differences ensuring positive conclusion
• Keep client informed about new products and services to enhance existing relationships via catch up appointments or phone calls every quarter or 6 months depending on size of client
• Work with internal team to make sure customer needs, issues or questions are done allowing company to build long term relationship
• Using industry knowledge of the market and competitors, identify and develop selling propositions and differentiators that allow the customer to see the value of proposed solution
• Report to manager on a weekly basis to work through current prospects and review monthly targets
• Ensure that data is accurately entered and up to date within the CRM or other sales management system
• Growth in business and won many large business accounts
• Exceeded yearly budget of 1 million in sales in first year with Kyocera

• Scoped, planned and successfully implemented the restructure of Print Solutions Group's IT infrastructure to Virtual Platform in addition to a hardware and software refresh for 70+ staff over two sites
• Prepared detailed quarterly reports to Managing director regarding network performance
• Managed and review IT related contracts
• Travelled to interstate sites to maintain strong relationship with department managers and IT staff
• Ensured end to end IT operations from the IT helpdesk to IT development met KPIs
• Day to day management of the National IT team
• Provided updates on all ongoing projects
• Managed and resolved major IT issues when identified
• Developed, planned and managed the National IT annual budget
• Implemented disaster recovery, back-up procedures, information security and control structures
• Maintained quality service by administering organisational standards
• Subject Matter Expert for Server software, various operating systems, Document management Systems and Microsoft Office
• State IT Manager: Day to day management of the State IT Team and supported National IT manager to ensure stable network
• Customer Service IT support: Performed network installation at clients' sites as per Install guidelines and installed required software onto workstations/servers
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
• Performed network installation at clients’ sites as per Install guidelines and installed required software onto workstations/servers.
• Provided customized training to end users on device functions, printer drivers and related software.