Dale Ward
Craigmore,SA
Summary
Accomplished Assistant Manager with a strong history at Woolworths Petrol and EG Fuel Co, delivering outstanding customer service and driving sales through targeted upselling strategies. Skilled in point-of-sale technology and team development, creating a productive work atmosphere. Dedicated to maintaining safety standards, resulting in increased operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Manager
EG Fuel Co Australia
Adelaide, SA
04.2019 - Current
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Maintained accurate sales records using point-of-sale systems for improved reporting.
- Ensured compliance with safety regulations and company policies to reduce risks.
- Executed daily operational functions, including opening, closing, and shift changes.
- Recruited and trained new employees to fulfill job responsibilities efficiently.
- Conducted candidate interviews and provided hiring recommendations to HR.
- Drove sales growth through effective upselling and cross-selling techniques.
- Managed cash register operations for accurate transaction processing.
Assistant Manager
Woolworths Petrol
Adelaide, SA
09.2010 - 03.2019
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Maintained accurate sales records using point-of-sale systems for improved reporting.
- Ensured compliance with safety regulations and company policies to reduce risks.
- Executed daily operational functions, including opening, closing, and shift changes.
- Recruited and trained new employees to fulfill job responsibilities efficiently.
- Conducted candidate interviews and provided hiring recommendations to HR.
- Drove sales growth through effective upselling and cross-selling techniques.
- Managed cash register operations for accurate transaction processing.
Console Operator
Woolworths Petrol
Adelaide, SA
07.2009 - 08.2010
- Delivered exceptional customer service by resolving inquiries, addressing complaints, and providing timely solutions.
- Maintained organized store environment through effective restocking and display management.
- Executed daily opening and closing procedures, including setting up displays and cash reconciliation.
- Drove sales growth through targeted upselling and cross-selling techniques.
- Managed cash register operations using POS system to accurately process transactions.
- Ensured store cleanliness by sweeping floors, dusting surfaces, and mopping spills.
- Adhered to safety regulations while handling hazardous materials, ensuring a safe environment.
Education
Certificate III - Aged Cared
TAFE SA
SA06-2003
High School Diploma -
Salisbury East High School
Salisbury East12-2000
Skills
- Customer service and support
- Sales growth strategies
- Point-of-sale systems expertise
- Employee training and development
- Cash management practices
- Staff recruitment and onboarding
References
References available upon request.
Timeline
Assistant Manager
EG Fuel Co Australia
04.2019 - Current
Assistant Manager
Woolworths Petrol
09.2010 - 03.2019
Console Operator
Woolworths Petrol
07.2009 - 08.2010
Certificate III - Aged Cared
TAFE SA
High School Diploma -
Salisbury East High School
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