DALEEN KUPSCH
Bondi Junction,NSW
Summary
A warm and caring coaching style, combined with a strong determination to facilitate client success, creates a safe, judgment-free space for profound breakthroughs and personal growth. Engaging energy and enthusiasm are consistently brought to all coaching, training, and facilitation sessions, fostering an environment where individuals feel empowered to explore their potential. A commitment to nurturing relationships and guiding clients through transformative experiences ensures impactful outcomes and lasting change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS COACH, TRAINER AND FACILITATOR
Prime Practice
11.2019 - Current
- Facilitate and train large team workshops (Up to 60 people) on such topics as leadership, best customer service practices and business analytics.
- Develop and deliver on yearly business plans via virtual coaching and training sessions that are 1-on-1 and group formats
- Build content and presentations, delivered virtually, and in person.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
- Engaged with prospective customers to qualify product fit via multiple channels.
- Attended seminars, business expos and other events to develop and support small businesses.
- Increased client satisfaction by implementing personalized coaching strategies tailored to individual business needs.
- Played a pivotal role in the expansion of the firm''s clientele, securing new business opportunities through strategic marketing initiatives and strong relationship-building efforts.
- Mentored new coaches within the firm, helping them refine their techniques while building comprehensive knowledge of best practices in the field of business coaching.
- Empowered clients to develop strong leadership skills by providing ongoing feedback on their decision-making processes and management styles.
- Delivered engaging presentations at industry conferences, demonstrating thought leadership in the field of business coaching.
- Onboarding new clients to have a successful and seamless customer experience
- Key note speaker for the Australian Dental Association, and the New Zealand Dental Association
- Identified national opportunities to leverage purchasing power with vendors and marketing opportunities.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
BUSINESS COACH
Nextlevel Practice
01.2016 - 01.2019
- Support Premium business teams to align their strategies and executions to the brand
- Coach and support CEOs, people leaders and team members to create harmony, accountability and greater team cohesion
DENTAL CONSULTANT
Tribeca Dental Studio
01.2014 - 01.2016
- Manage and track project budgets to ensure effective deployment and spend in line with budget
- Ensure quality of Marketing and Creative briefs
- Dedicatedly pitch new ideas to solve business challenges
- Staff training and onboarding specific to roles
Education
Masters in Public Administration -
Mercy College
New York, NY01.2019
Bachelors in Training and Development - undefined
University of New England
04.2010
Skills
- 1:1 Coaching
- Development of bespoke training specific to outcome for client
- Led team training sessions
- Business strategy & goal setting
- Increase social confidence
- EQ Assessment
- Support with releasing fears and limiting beliefs
- Improve workplace communication and relationships
- Tools for Creating Psychological Safety
- Lego Serious Play Accredited Facilitator
Certification
Lego Serious Play Accredited Facilitator May 2024
Timeline
SENIOR BUSINESS COACH, TRAINER AND FACILITATOR
Prime Practice
11.2019 - Current
BUSINESS COACH
Nextlevel Practice
01.2016 - 01.2019
DENTAL CONSULTANT
Tribeca Dental Studio
01.2014 - 01.2016
Bachelors in Training and Development - undefined
University of New England
Masters in Public Administration -
Mercy College
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