Highly skilled Administration Officer with comprehensive background in overseeing daily office operations, organising records, and enhancing workflow efficiency, managing staff, and implementing efficient administrative systems.
My strengths include strong organisational skills, ability to manage multiple tasks simultaneously, and maintaining professionalism under pressure.
2019 - 2023
Discharge Clerk - No 1 Recruit Training Unit
RAAF Base Wagga
Responsibilities
. Interpret Military orders and regulations to establish member entitlements.
· Prepare, Brief and Process leave, travel entitlement paperwork for individual recruits on discharge.
· Liaise with internal & external clients and contractors
· Update and maintain working registers & spreadsheets
· Respond to counter, phone, & email enquires
2016 - 2019
Travel Supervisor - RAAF School of Technical Training
RAAF Base Wagga
Responsibilities
· Interpret orders and regulations to establish member leave and travel entitlements
· Prepare, Process, Pay member travel expenses and entitlements
· Arrange, process and book Leave, Travel and accommodation
· Liaise with internal, external clients and contractors
· Process and Pay and Acquit Qantas, HERTZ, Countrylink and Cabcharge Accounts
· Respond to counter, phone, & email enquires
· Operate computer information systems
· Update and maintain working registers & spreadsheets
2006 – 2016
Administration Clerk - Customer Service Centre
RAAF Base Wagga
Responsibilities
· Interpret orders and regulations to establish member travel, pay & leave entitlements
· Process & issue military identification cards, drivers licences and security access applications
· Liaise with internal, external clients and contractors
· Process member Inwards and Outwards clearances on posting
· Respond to counter, phone, & email enquires
· Operate computer information systems
· Promulgate Routine Orders and Information Circulars
Sept 2003 - Oct 2005
Entitlements Assessor - Honours and Awards
Canberra
Responsibilities
· Interpret orders and regulations to establish Veterans entitlements
· Respond to enquires from WWII Veterans and/or their families
· Research WWII Veterans files
· Compile Medal Schedules for Government House approval
· Compile Medal Schedules for Central Army Records to research
· Prepare Medal lists and Official letters for Minister of Defence signature
· Issue medals to WWII Veterans and/or their family members
2001 - Sept 2003
Administration Clerk
Leadership Development and Renewal People Development Agency Canberra
Responsibilities
· Liaise with internal, external clients and contractors
· Arrange conference accommodation and catering
· Panel participants for courses and workshops
· Envigalate University Graduate testing
· Order and maintain office supplies and equipment
· Respond to counter, phone, & email enquires
RAAF Support Unit Canberra
1993 - 2001
Military Passport & Visa Officer
Responsibilities
· Interpret orders and regulations to establish member entitlements
· Process Passport & Visa applications for Defence employees (military/civilian spouses and dependants)
· Liaise with Embassy and High Commission staff
· Maintain individual member Personal files and Passport database
· Prepare and Process claims for payment and leave entitlements
· Arrange Travel / Book domestic and overseas travel and accommodation
· Process & issue military identification cards, drivers licences and security access applications
· Promulgate Routine Orders and Information Circulars
· Respond to counter, phone, & email enquires
Group Commendation “For Superior Team Acheivement”
Outstanding Staff Member Award