Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daley Jacqueline

Junee,NSW

Summary

Highly skilled Administration Officer with comprehensive background in overseeing daily office operations, organising records, and enhancing workflow efficiency, managing staff, and implementing efficient administrative systems.

My strengths include strong organisational skills, ability to manage multiple tasks simultaneously, and maintaining professionalism under pressure.

Overview

30
30
years of professional experience

Work History

Administration Officer

Department of Defence
Canberra, ACT
12.1993 - 08.2023

2019 - 2023

Discharge Clerk - No 1 Recruit Training Unit

RAAF Base Wagga

Responsibilities

. Interpret Military orders and regulations to establish member entitlements.

· Prepare, Brief and Process leave, travel entitlement paperwork for individual recruits on discharge.

· Liaise with internal & external clients and contractors

· Update and maintain working registers & spreadsheets

· Respond to counter, phone, & email enquires

2016 - 2019

Travel Supervisor - RAAF School of Technical Training

RAAF Base Wagga

Responsibilities

· Interpret orders and regulations to establish member leave and travel entitlements

· Prepare, Process, Pay member travel expenses and entitlements

· Arrange, process and book Leave, Travel and accommodation

· Liaise with internal, external clients and contractors

· Process and Pay and Acquit Qantas, HERTZ, Countrylink and Cabcharge Accounts

· Respond to counter, phone, & email enquires

· Operate computer information systems

· Update and maintain working registers & spreadsheets

2006 – 2016

Administration Clerk - Customer Service Centre

RAAF Base Wagga

Responsibilities

· Interpret orders and regulations to establish member travel, pay & leave entitlements

· Process & issue military identification cards, drivers licences and security access applications

· Liaise with internal, external clients and contractors

· Process member Inwards and Outwards clearances on posting

· Respond to counter, phone, & email enquires

· Operate computer information systems

· Promulgate Routine Orders and Information Circulars

Sept 2003 - Oct 2005

Entitlements Assessor - Honours and Awards

Canberra

Responsibilities

· Interpret orders and regulations to establish Veterans entitlements

· Respond to enquires from WWII Veterans and/or their families

· Research WWII Veterans files

· Compile Medal Schedules for Government House approval

· Compile Medal Schedules for Central Army Records to research

· Prepare Medal lists and Official letters for Minister of Defence signature

· Issue medals to WWII Veterans and/or their family members

2001 - Sept 2003

Administration Clerk

Leadership Development and Renewal People Development Agency Canberra

Responsibilities

· Liaise with internal, external clients and contractors

· Arrange conference accommodation and catering

· Panel participants for courses and workshops

· Envigalate University Graduate testing

· Order and maintain office supplies and equipment

· Respond to counter, phone, & email enquires

RAAF Support Unit Canberra

1993 - 2001

Military Passport & Visa Officer

Responsibilities

· Interpret orders and regulations to establish member entitlements

· Process Passport & Visa applications for Defence employees (military/civilian spouses and dependants)

· Liaise with Embassy and High Commission staff

· Maintain individual member Personal files and Passport database

· Prepare and Process claims for payment and leave entitlements

· Arrange Travel / Book domestic and overseas travel and accommodation

· Process & issue military identification cards, drivers licences and security access applications

· Promulgate Routine Orders and Information Circulars

· Respond to counter, phone, & email enquires

Education

Secretarial Studies

Wagga TAFE
Wagga Wagga, NSW
12-1979

High School Diploma -

Junee High School
Junee, NSW
12-1978

Skills

  • Documentation and control
  • Payroll and budgeting
  • Presentation design
  • Report generation
  • Workflow planning
  • Database management
  • Account reconciliation
  • Document preparation
  • File maintenance
  • Administrative support
  • Document control
  • Calendar management
  • Meeting facilitation
  • Office management

Accomplishments

Group Commendation “For Superior Team Acheivement”

Outstanding Staff Member Award

Timeline

Administration Officer

Department of Defence
12.1993 - 08.2023

Secretarial Studies

Wagga TAFE

High School Diploma -

Junee High School
Daley Jacqueline