Dalia Peterson
Program Coordinator
Brisbane
Summary
With over 16.5 years of healthcare experience, including 7+ years in educational program management and 5+ years in administrative and coordination roles. Excels in dynamic, high-pressure environments. Expertise lies in managing program portfolios, fostering collaboration among stakeholders, and streamlining processes for operational excellence. Experienced in RTO education, student placements, and program support, consistently delivering high-quality learning experiences and contributing to continuous improvement initiatives. Key strengths include multi-system management, scheduling, and stakeholder engagement, all executed with cultural sensitivity and a focus on patient-centered care. Driven by a passion for making a positive impact in organizations that prioritize innovation, collaboration, and exceptional outcomes.
Overview
17
17
years of professional experience
6064
6064
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Program Coordinator (Secondment, Maternity Leave Cover)
Mater Education Limited - Commercial Partnerships
09.2024 - Current
- Managed program portfolios, including financial oversight and daily operations, ensuring alignment with strategic objectives
- Oversaw onboarding and training processes for new staff, ensuring smooth transitions and operational readiness
- Developed and coordinated training schedules, maintaining seamless delivery
- Fostered collaboration with multidisciplinary teams to align administrative processes with clinical and educational needs
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
RTO Educator
Mater Education Limited - Service Delivery
07.2023 - 09.2024
- Designed and delivered tailored training programs for both adult learners and school-based students (VETiS Programs)
- Ensured compliance with regulatory and organisational standards in training delivery
- Evaluated training outcomes, providing constructive feedback and support for continuous improvement
Student Placement Coordinator
Mater Education Limited
12.2021 - 07.2023
- Coordinated complex student placement schedules across multiple campuses, optimising resource utilisation and operational efficiency
- Provided leadership to a diverse team of facilitators statewide, managing priorities and enhancing team performance
- Streamlined placement processes to align with organisational priorities and improve clinical training outcomes
- Monitored and managed placement-related financial expenditures, ensuring alignment with budgets and policies
- Promoted cultural inclusivity and sensitivity in placements, supporting CALD students in achieving successful training outcomes
Senior Program Support Officer
Mater Education Limited - Service Delivery
12.2020 - 12.2021
- Delivered high-quality administrative support, managing correspondence, scheduling, and resource allocation
- Ensured compliance and data integrity through accurate record-keeping and documentation
- Contributed to quality improvement initiatives based on stakeholder feedback
RTO Educator
Mater Education Limited - Service Delivery
01.2017 - 12.2020
- As highlighted above
Phlebotomist
Mater Pathology
02.2008 - 01.2018
- Conducted routine specimen collections in hospital and outpatient settings while maintaining high standards of infection control
- Prioritised collections and communicated effectively with patients and clinical staff
Education
Diploma of Leadership And Management -
Swiss Institute Australia
Certificate IV in Training & Assessment upgrade -
Pinnacle Safety & Training
Certificate IV in Training & Assessment -
MRWED Training And Assessment
04.2001 - 01.2015
Certificate III in Pathology Specimen Collection -
Mater Education
Skills
- Communication and Collaboration
- Customer and Stakeholder Engagement
- Leadership and Team Management
- Microsoft Office Suite
- Office Administration
- Process Improvement
- Program Management
- Report Preparation
- Standard Operating Procedures
- Time Management
- Training and Development
Certification
Blue Card (Working with Children Check), Exp Sep 2026
Timeline
Program Coordinator (Secondment, Maternity Leave Cover)
Mater Education Limited - Commercial Partnerships
09.2024 - Current
RTO Educator
Mater Education Limited - Service Delivery
07.2023 - 09.2024
Student Placement Coordinator
Mater Education Limited
12.2021 - 07.2023
Senior Program Support Officer
Mater Education Limited - Service Delivery
12.2020 - 12.2021
RTO Educator
Mater Education Limited - Service Delivery
01.2017 - 12.2020
Phlebotomist
Mater Pathology
02.2008 - 01.2018
Certificate IV in Training & Assessment -
MRWED Training And Assessment
04.2001 - 01.2015
Diploma of Leadership And Management -
Swiss Institute Australia
Certificate IV in Training & Assessment upgrade -
Pinnacle Safety & Training
Certificate III in Pathology Specimen Collection -
Mater Education
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