Dalibor Batas
LANDSDALE,WA
Summary
Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
WA Field Service Manager
Smartech Business Systems Former Quadient
01.2021 - Current
- Managing and overseeing day-to-day field operations.
- Providing oversight and governance for daily team activities.
- Planning and overseeing equipment installation, troubleshooting, and maintenance to maximize uptime.
- Ensuring compliance with industry standards and regulations.
- Assigning tasks, allocating resources, and maintaining effective communication with technicians, service coordination, and sales team.
- Working towards revenue and service contribution margins.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Increased team productivity with effective scheduling and resource allocation.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully led a team to exceed work order targets by 102% and achieved an 88.36% first-time fix rate.
Field Service Engineer (Team Leader)
Quadient Former Neopost
05.2010 - 02.2021
- Expert in planning, scheduling, and executing service repairs, preventive maintenance, and equipment installation.
- Developed and maintained strong customer relationships.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Effectively collaborated with technical staff and sales teams.
- Created timely service quotations and detailed reports
- Managed spare parts inventory through regular stock takes.
- Informed management of warranty and recoverable costs.
- Provided efficient remote support to customers.
- Attended training for continuous skill enhancement.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Achieved an average of 3.5 work orders per day.
Surface Mount Technology (SMT) Officer
Startronics Pty Ltd
06.2004 - 05.2010
- Opera on of the SMT machines to achieve the required level of quality and efficiency within specified times.
- Carrying out inspects on, servicing, and repairs down to component level and certifying of electronics equipment.
- Setting up, operating, and adjusting productions machinery for production processes.
- Carrying out mechanical maintenance, servicing, and repairs of machines.
- Performing testing, calibration, and fault finding of PCB assemblies.
- Inspecting BGA's by X-ray machine.
- Providing assistance as directed in the analysis, implementation, and test lifecycle support of nominated hardware components, modules, and configuration items.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Education
Bachelor of Technology - Electronics and Communication Engineering
CURTIN UNIVERSITY
Perth, WA03-2010
Advance Diploma of Electrotechnology - Electronic Systems
CENTRAL TAFE WA
WA02-2007
Certificate III in Electrotechnology - Electrical Drafting
CENTRAL TAFE WA
WA02-2006
High School Certificate - year 12 equivalent
VUJO MATIĆ TECHNICAL COLLEGE
Serbia06-2002
Skills
- CUSTOMER SERVICE SKILLS
- STRONG ORGANIZATIONAL SKILLS
- COMMUNICATION SKILLS
- TECHNICAL SKILLS
- STRONG LEADERSHIP SKILLS
- PROJECT MANAGEMENT
- TIME-MANAGEMENT
- PROBLEM-SOLVING ABILITIES
- PROFICIENT IN SERVICEMAX USAGE FOR FIELD SERVICE MANAGMENT
- SCHEDULING JOBS
- MANAGING SERVICE OPERATIONS
- ADAPTABILITY AND FLEXIBILITY
Accomplishments
- Collaborated with a sales representative from another state to establish the Western Australia branch, building the business from the ground up.
- Developed a comprehensive customer database, driving growth and transforming the WA branch into a highly profitable operation through exceptional sales performance and service delivery.
- Generated over $1.5 million in revenue by providing industry-leading sales leads for mailing equipment, achieving national recognition as the top contributor in Australia.
- Awarded attendance at the prestigious Generals Club Trip to New York in 2014 for outstanding performance and contributions to business success.
- Installed and commissioned over 100 Parcel Lockers across Western Australia for Australia Post, significantly enhancing the region's e-commerce infrastructure.
- Provided comprehensive after-sales support and maintenance for the installed Parcel Lockers, ensuring seamless operation and customer satisfaction.
- Played a pivotal role in supporting Australia Post's growth in the e-commerce parcel locker business in Western Australia, contributing to the expansion of secure and convenient parcel delivery solutions.
Certification
- Introduction to Cloud Computing TAFE NSW 2024
- Responsible Artificial Intelligence TAFE NSW 2024
- Introduction to Artificial Intelligence TAFE NSW 2024
Timeline
WA Field Service Manager
Smartech Business Systems Former Quadient
01.2021 - Current
Field Service Engineer (Team Leader)
Quadient Former Neopost
05.2010 - 02.2021
Surface Mount Technology (SMT) Officer
Startronics Pty Ltd
06.2004 - 05.2010
Bachelor of Technology - Electronics and Communication Engineering
CURTIN UNIVERSITY
Advance Diploma of Electrotechnology - Electronic Systems
CENTRAL TAFE WA
Certificate III in Electrotechnology - Electrical Drafting
CENTRAL TAFE WA
High School Certificate - year 12 equivalent
VUJO MATIĆ TECHNICAL COLLEGE
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