Dalila Laieb
Summary
Experienced operator within the workers compensation industry performing various roles at Agents, Employers and Self Insurers. Experience operating ACCTION , NOVUS, QuickClaim and Microsoft Suite ( Word, Excel, OneNote, Outlook)
Familiar with all aspects of end to end management of WorkCover Claims administration
Overview
33
33
years of professional experience
Work History
Claims Coordinator
Ambulance Victoria
02.2023 - Current
- Manage the WorkCover administration via Ambulance Victoria's records management platforms, in accordance with Ambulance Victoria's records management requirements
- Manage the end to end process of WorkCover claims administration, including registration of new Claims; forwarding new claims to the WorkCover Agent within relevant timeframes and issuing letters and notifying injured workers of the status of the claim
- Review and register Certificates of Capacity. Notify injured workers and/or practitioners when a Certificate of capacity is invalid
- Review, reconcile and notify payroll team to process weekly compensation payments and other associated WorkCover entitlements
Return to Work Coordinator
BlueCross
06.2012 - 10.2018
- Manage end to end process of WorkCover Claims
- Preparation, implementation and management of Return to Work plans
- Engagement with injured workers and Management to ensure compliance with legislation and company policies
- Implementation and use of Novus and QuickClaim
Case Manager
LKA Group Pty Ltd
07.2009 - 01.2012
- File allocation to Investigators through provision of investigation plans
- Liaise with Agents regarding instructions and due date compliance
Case Manager
Gallagher Bassett
11.2006 - 06.2009
- Management of end to end process of WorkCover Claims in accordance with WorkCover legislation
- Implementation and monitoring of Return to Work plans
- Paying weekly compensation and medical and like invoices on ACCTION
- Liaison with key stakeholders including but not limited to injured workers, employers, treating medical practitioners, solicitors, rehabilitation providers etc
Case Manager
QBE
08.2006 - 11.2006
- Management of end to end process of WorkCover Claims in accordance with WorkCover legislation
- Implementation and monitoring of Return to Work plans
- Liaison with key stakeholders including but not limited to injured workers, employers, treating medical practitioners, solicitors, rehabilitation providers etc
Workers Compensation Administrator
Fairfax Media
02.2006 - 08.2006
- Payment of weekly compensation and medical and like invoices
- Maintaining in house database with Certificates of Capacity, medical invoices
WorkCover Claims Advisor
Moreland City Council
04.2002 - 11.2005
- Liaison with Agent
- Coordination of Return to Work process in collaboration with Rehabilitation Providers
- Implementation and monitoring Return to Work plans
- Representing Council at Conciliation
- Representing Council at Agent claims reviews
- Calculation of weekly compensation payments
- Provision of advice to injured workers and management re injury management and compliance with legislation
Client Services Assistant
VACC WorkSafe Insurance Pty Ltd
02.1999 - 02.2000
- Assisting Client Service Officers with end to end management of WorkCover Claims
- Payment of weekly compensation and medical and like invoices on ACCTION
Claims Manager
The University Of Melbourne
03.1995 - 05.1998
- Managing and renewing University's self insurance licence
- Management of end of end process of WorkCover claims
- Representing University at Conciliation Service
- Providing advice to Solicitors on Common Law matters
- Determining liability of new claims
- Assessing General Insurance and Public Liability claims
Senior Claims Officer
CIC Workers Compensation
02.1991 - 03.1995
- Management of end to end process of workers compensation claims in accordance with legislation
- Implementation and monitoring of Return to Work plans
- Paying weekly compensation and medical and like invoices on ACCTION
- Liaison with key stakeholders including but not limited to injured workers, employers, treating medical practitioners, solicitors, rehabilitation providers etc
Education
Bachelor of Arts -
The University of Melbourne
Carlton, VICNo Degree - Advanced Return To Work Management
Xchanging/WorkSafe
Melbourne, VIC07.2016
No Degree - Role of The Return To Work Coordinator
Xchanging/WorkSafe
Melbourne, VIC10.2015
Skills
- In excess of 25 years experience in workers compensation industry
- Experienced operator of ACCTION, NOVUS, QuickClaim, Microsoft Office including Excel, Word, Outlook and OneNote
- Effective time management, written and oral communication skills
- Ability to work both within a team and independently
Timeline
Claims Coordinator
Ambulance Victoria
02.2023 - Current
Return to Work Coordinator
BlueCross
06.2012 - 10.2018
Case Manager
LKA Group Pty Ltd
07.2009 - 01.2012
Case Manager
Gallagher Bassett
11.2006 - 06.2009
Case Manager
QBE
08.2006 - 11.2006
Workers Compensation Administrator
Fairfax Media
02.2006 - 08.2006
WorkCover Claims Advisor
Moreland City Council
04.2002 - 11.2005
Client Services Assistant
VACC WorkSafe Insurance Pty Ltd
02.1999 - 02.2000
Claims Manager
The University Of Melbourne
03.1995 - 05.1998
Senior Claims Officer
CIC Workers Compensation
02.1991 - 03.1995
Bachelor of Arts -
The University of Melbourne
No Degree - Advanced Return To Work Management
Xchanging/WorkSafe
No Degree - Role of The Return To Work Coordinator
Xchanging/WorkSafe
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