Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalilah Ismail

Sydney,NSW

Summary

Proven track record of enhancing customer satisfaction and team productivity at Footlocker Retail and McDonald's Restaurant, showcasing exceptional customer service and teamwork skills. As a Childcare Educator, I implemented innovative early childhood education programs, improving learning outcomes. Skilled in classroom management and child development, I excel in creating safe and inclusive environments, demonstrating a commitment to excellence and positive results.

Overview

2
2
years of professional experience

Work History

Crew Member

Footlocker Retail
Sydney, NSW
12.2023 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.

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Crew Member

McDonald's Restaurant
Bass Hill, NSW
07.2022 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Childcare Educator

Childcare Centre
Sydney, NSW
06.2024 - Current
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
  • Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.

Education

Year 10 -

Sefton High School
Sefton, NSW
12.2023

Skills

  • Patience and Empathy
  • Age-Appropriate Activities
  • Early Childhood Education
  • Hygiene practices
  • CPR training
  • Verbal and written communication
  • Lesson Planning
  • Classroom Management
  • Cleaning and sanitation
  • Parent-Teacher Communication
  • Behavior Management
  • Child development expertise
  • Special Needs Support
  • Friendly and likeable
  • Caring and Understanding
  • Active listener
  • Decision-Making
  • Positive Role Model
  • Health and safety
  • Loves children
  • Child Development
  • Child Safety
  • Training in food handling preparation
  • Parent Communication
  • Customer Service
  • Child Care
  • Infant Care
  • Parental Communication
  • Emergency Procedures
  • Adept at working with special needs children

Languages

Arabic
Professional Working

Timeline

Childcare Educator

Childcare Centre
06.2024 - Current

Crew Member

Footlocker Retail
12.2023 - Current

Crew Member

McDonald's Restaurant
07.2022 - 07.2024

Year 10 -

Sefton High School
Dalilah Ismail