Daline Tannous
Cabarita,NSW
Overview
29
29
years of professional experience
Work History
Office Manager
Unicorn Landscaping And Stonemasonry
01.2007 - Current
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Reduced employee turnover through employee development and other retention measures.
- Organized corporate events such as conferences and workshops that fostered professional development among staff members.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Customer Service Officer
Travelex Currency Services
06.2003 - 06.2005
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Customer Service Teller
Commonwealth Bank
01.2001 - 05.2003
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
Front End Controller / Customer Service Officer
Ronis Variety Discounts
01.1995 - 01.2001
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
Skills
- Staff Training and Development
- Office Management
- Calendar Management
- Team Building and Motivation
- Meeting Coordination
- Travel Arrangements
- Administrative Support
- Event Planning
- Event Coordination
- Research
- Attention to Detail
- Service Coordination
- Time Management
Languages
Arabic
Native or Bilingual
Timeline
Office Manager
Unicorn Landscaping And Stonemasonry
01.2007 - Current
Customer Service Officer
Travelex Currency Services
06.2003 - 06.2005
Customer Service Teller
Commonwealth Bank
01.2001 - 05.2003
Front End Controller / Customer Service Officer
Ronis Variety Discounts
01.1995 - 01.2001