Dalitso Phiri
STRATHNAIRN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
Work History
Crew Leader
McDonald's
08.2024 - Current
- Committed to enhancing team efficiency, ensuring the consistent delivery of high-quality service, and assisting in the training and development of new team members. Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Hospitality Worker
McDonald's
08.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- focused on creating long-term relationships with customers by addressing their needs and improving their experience
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Education
Senior Secondary Certificate (SSC) - Mathematics, Exercise Science, Physical Education
Dickson College
Canberra, ACT12-2024
Skills
- First aid training
- Social media marketing
- Customer service
- Microsoft Word
- Business growth
- Relationship management
- Marketing strategies
Timeline
Crew Leader
McDonald's
08.2024 - Current
Hospitality Worker
McDonald's
08.2022 - Current
Senior Secondary Certificate (SSC) - Mathematics, Exercise Science, Physical Education
Dickson College
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