Daljit Kaur
South Morang,VIC
Summary
Hardworking employee enthusiastic about learning in aged care and ITfields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Endorsed Enrolled Nurse (EEN)
Arcare Aged care
02.2023 - Current
- Assist with health assessment, measure and record the vitals
- Administer medications and attend to patients comfort
- Assist in preparing reports and documents for clients' program
- Providing general care and emotional support to the residents
- Observe and assist my supervisor making incident reports and assessing hazards in the workplace environment.
IT Help Desk Technician
one group real estate
Melbourne, VIC
01.2023 - Current
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Maintained various databases of customer information and service requests.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Monitored server performance metrics to ensure optimal operation of IT services.
Receptionist
Blue cross aged care
Melbourne, VIC
02.2022 - 12.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Intern
Trident Group Australia
10.2021 - 12.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configure hardware, devices, and software to set up workstations for employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Diploma of Nursing (HLT54115) -
Southern Cross Institute
02.2023
Masters of Information Technology -
Charles Sturt University
11.2020
Bachelor of Computer Applications -
Punjab Technical University
04.2018
Skills
- Dedicated
- Hardworking
- Punctual
- Good time management
- Team player and can work as an individual as well
- Excellent customer service
- Good communication skills both verbal and written
- Problem solving ability
- Organization skills
- Physical ability
- Able to work quickly under pressure
- Versatility
Certification
- CHC33015 Certificate III in Individual Support (Ageing, Home and Community)
- HLTENN007 Administer and monitor medicines.
- SITXFSA001 Use hygienic practices for food safety
- HLTWHS005 Manual Handling
- HLTAID001, 2, 3 First Aid + CPR
Timeline
Endorsed Enrolled Nurse (EEN)
Arcare Aged care
02.2023 - Current
IT Help Desk Technician
one group real estate
01.2023 - Current
Receptionist
Blue cross aged care
02.2022 - 12.2022
Intern
Trident Group Australia
10.2021 - 12.2021
Diploma of Nursing (HLT54115) -
Southern Cross Institute
Masters of Information Technology -
Charles Sturt University
Bachelor of Computer Applications -
Punjab Technical University
- CHC33015 Certificate III in Individual Support (Ageing, Home and Community)
- HLTENN007 Administer and monitor medicines.
- SITXFSA001 Use hygienic practices for food safety
- HLTWHS005 Manual Handling
- HLTAID001, 2, 3 First Aid + CPR
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