DALJIT SINGH
Summary
Dynamic professional with a proven track record in customer service and problem resolution at OTR. Skilled in enhancing client satisfaction through effective engagement and strategic improvements. Recognized for increasing sales and fostering positive team environments, leveraging strong communication and operational management skills to drive exceptional customer experiences.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
OTR
11.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Motel Manager
Katherine Motel
10.2022 - 10.2024
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Also helping the staff in daily work if staff short or take off.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Pizza Manager and Chef
Walkley Pizza Bar
01.2009 - 10.2024
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Newspaper Agency Agent
Malone Project
01.2010 - 10.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Uber Partner
Uber Eats
01.2015 - 01.2022
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Junior Assistant Chef
Beyond India
04.2016 - 06.2017
- Improved overall kitchen performance by participating in regular staff meetings and offering constructive feedback.
- Implemented cost-saving measures through proper portion control techniques without compromising quality or guest satisfaction.
- Cultivated positive working relationships with front-of-house staff for improved communication between departments.
- Provided exceptional assistance during high-pressure situations such as large parties or challenging customer requests.
Car Detailer and Cars Sales
Stillwell Ford
05.2010 - 07.2011
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Also sales car on commission base if the store is busy or someone go on holidays i work as salesman.
Car Wash Detailer
the Wash
09.2008 - 05.2010
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Fruit and Vegetables Shop Manager
The Grand Junction Market
05.2008 - 12.2008
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
No Degree - Diploma in Leadership
Diploma in Leadership
Melbourne, VIC02-2024
No Degree - Diploma in Hospitality
Durbin International College
Adelaide, SA02-2019
No Degree - Certificate Iv in Hospitality
Durbin International College
Adelaide, SA03-2018
No Degree - Certificate Iii in Hospitality
Durbin International College
Adelaide, SA09-2017
No Degree - Diploma of Business
Cambridge International College
Adelaide, SA04-2013
No Degree - Diploma of Management
Cambridge International College
Adelaide, SA02-2012
No Degree - Diploma in Community Welfare
Cambridge International College
Adelaide, SA10-2011
Skills
- Effective problem resolution
- Customer engagement
- Client satisfaction focus
- Customer relationship management
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Assistant Store Manager
OTR
11.2024 - Current
Motel Manager
Katherine Motel
10.2022 - 10.2024
Junior Assistant Chef
Beyond India
04.2016 - 06.2017
Uber Partner
Uber Eats
01.2015 - 01.2022
Car Detailer and Cars Sales
Stillwell Ford
05.2010 - 07.2011
Newspaper Agency Agent
Malone Project
01.2010 - 10.2022
Pizza Manager and Chef
Walkley Pizza Bar
01.2009 - 10.2024
Car Wash Detailer
the Wash
09.2008 - 05.2010
Fruit and Vegetables Shop Manager
The Grand Junction Market
05.2008 - 12.2008
No Degree - Diploma in Leadership
Diploma in Leadership
No Degree - Diploma in Hospitality
Durbin International College
No Degree - Certificate Iv in Hospitality
Durbin International College
No Degree - Certificate Iii in Hospitality
Durbin International College
No Degree - Diploma of Business
Cambridge International College
No Degree - Diploma of Management
Cambridge International College
No Degree - Diploma in Community Welfare
Cambridge International College
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