Dallas Lightning-Taylor
Townsville,QLD
Summary
Accomplished Security Officer with a proven track record at MSS Security, adept in threat assessment and emergency response. Demonstrates exceptional leadership and conflict de-escalation skills, significantly enhancing workplace safety. Expert in CCTV surveillance and committed to asset protection, consistently praised for quick learning and effective communication.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
MSS Security
Townsville, QLD
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
KFC Shift Supervisor
Collins Food Group
Townsville, QLD
04.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Contractor
Gudgee Contracting Services
Townsville, QLD
02.2019 - 09.2020
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
KFC
Collins Food Group
Townsville, QLD
11.2018 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Grade 7 To 11 Highschool
Pimlico State High School
Townsville06-2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Access control
- Emergency response
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Dispatch
- Active shooter training
- Asset protection
- Alarm monitoring
- Shift work experience
- First aid and CPR certified
Certification
- Certificate II in Security Operations
- HLTAID011 Provide First Aid
- HLTAID009 Provide cardiopulmonary resuscitation
Timeline
Security Officer
MSS Security
01.2024 - Current
KFC Shift Supervisor
Collins Food Group
04.2021 - 07.2023
Contractor
Gudgee Contracting Services
02.2019 - 09.2020
KFC
Collins Food Group
11.2018 - 09.2020
No Degree - Grade 7 To 11 Highschool
Pimlico State High School