Dallas Palmer
Sydney,NSW
Summary
Adaptable worker who is deeply familiar with FOH and BOH operations. Hardworking collaborator with a 20 year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
6
6
years of professional experience
Work History
Supervisor
No92 GPR
Glebe
04.2023 - Current
- Responded to guests, including email, telephone, and in-person inquiries.
- Delegated work to staff, setting priorities and goals.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints promptly in a professional manner.
Restaurant Team Member
Alberto's Lounge
04.2023 - 10.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Restaurant Supervisor
Seans Panaroma Bondi
North Bondi
09.2021 - 05.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Trained new employees on restaurant policies and procedures.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
Events Manager
Clover Culinary
Melbourne, Victoria
02.2018 - 04.2021
- Organized staff scheduling and trained new employees on food safety practices.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Musical Theatre Performance
University of Ballarat
Ballarat, VIC03-2004
Skills
- Operations Management
- Staff Management
- Goal-Oriented
- Complex Problem-Solving
- Training and Mentoring
Timeline
Supervisor
No92 GPR
04.2023 - Current
Restaurant Team Member
Alberto's Lounge
04.2023 - 10.2023
Restaurant Supervisor
Seans Panaroma Bondi
09.2021 - 05.2023
Events Manager
Clover Culinary
02.2018 - 04.2021
Bachelor of Arts - Musical Theatre Performance
University of Ballarat
Similar Profiles
Taylor BarnettTaylor Barnett
Dental Assistant at General Practice Residency (GPR) ProgramDental Assistant at General Practice Residency (GPR) Program
Shanmuga PriyaShanmuga Priya
Software Developer at GPR RESOURCES PVT LTDSoftware Developer at GPR RESOURCES PVT LTD
ROBERT P. RICHARDSROBERT P. RICHARDS
Accounts Payable at GPR Hospitality LLCAccounts Payable at GPR Hospitality LLC