Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dallas Revell

South Eastern Suburbs,Victoria

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. Resourceful worker skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Fraser Transport
08.2023 - 08.2024
  • Creating job files
  • Customer service
  • Sending invoices to customers
  • Follow up outstanding payments
  • Quoting customers on jobs
  • Resolved issues through active listening and open-ended questions
  • Data base entry
  • Marketed the business through social media
  • Built business awareness and generated leads
  • Acted as first point of contact and quoted on jobs
  • Addressed customer inquiries and updated database information
  • Developed strong relationships with customers, ensuring their satisfaction and loyalty to the business.

Receptionist

Pools R Us
01.2021 - 07.2023
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered phone promptly and directed incoming calls to correct department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Provided callers with address, directions, company website and related information.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Corresponded with clients through email or phone.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Used ServiceM8 and Field-pulse and Hub spot programs.
  • Open and Closed office.

Career Consultant

Don't Sweat Your Career
05.2019 - 12.2021
  • Assisted clients in building successful job search strategies.
  • Maintained knowledge of market and diverse career opportunities.
  • Demonstrated to clients how to dress for the job you want.
  • Created client Cover letter and Resume as well as taught client to do these things.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Recognised client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Cold called businesses to secure employment for clients.
  • Marketed clients to businesses through sending their resumes off.

Store Manager

TV Direct Retail Group
02.2013 - 12.2018
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organised the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled customer relations issues in a gracious manner and in accordance with company policies.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Operated a POS system to itemize and complete an average of Sales and Customers daily.
  • Customer service,.
  • Created visual marketing and styled window displays.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Completed stock orders and managed inventory levels.
  • Increased sales volume by 80% in less than 6 months.
  • Maintained high levels of KPI's through exceptional customer service.

Retail Assistant

Blossom Boutique
02.2008 - 04.2012
  • Maintained tidy and organised shop environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise.
  • Stocked merchandise, clearly labeling items, and unpacked new stock arrival.
  • Used POS system to process sales, returns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Manager

Loose Change Variety Store
08.2005 - 02.2008
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coached team on effective upselling and cross-selling methods.
  • Set up a new store and oversaw the successful opening.

Education

Working with people with Complex needs -

Gippsland Chisholm
2013

Certificate III - Individual Support Ageing

Pragmatic Training
11.2012

Skills

  • Professional phone manner
  • Observant
  • Time management
  • Multitasking
  • Merchandising
  • Marketing and promoting
  • Team-player
  • Meticulously detail-oriented
  • Consistently meets sales goals
  • Up-selling techniques
  • Outstanding customer service skills

Additional Information

  • Working with children's check
  • Police check
  • Full Victorian Drivers license

Timeline

Administrative Assistant

Fraser Transport
08.2023 - 08.2024

Receptionist

Pools R Us
01.2021 - 07.2023

Career Consultant

Don't Sweat Your Career
05.2019 - 12.2021

Store Manager

TV Direct Retail Group
02.2013 - 12.2018

Retail Assistant

Blossom Boutique
02.2008 - 04.2012

Manager

Loose Change Variety Store
08.2005 - 02.2008

Working with people with Complex needs -

Gippsland Chisholm

Certificate III - Individual Support Ageing

Pragmatic Training

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Dallas Revell