Dallas Ward
Pheasants Nest,NSW
Summary
Proactive Sales Assistant and Delivery Driver with extensive experience handling customer inquiries, processing transactions, and increasing sales through strong customer relationships. Skilled in product knowledge, timely deliveries, and maintaining high customer satisfaction. Bringing a positive attitude and dedication to enhancing customer experiences and team performance.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Critter Bits
2015.02 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Delivery Driver
JR Richards
2024.02 - 2024.08
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Sales Assistant
The Dog Spot
2017.01 - 2017.12
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Developed loyal customer base by providing consistent, high-quality service.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Education
High School Diploma -
Picton High School
Picton, NSW12.2022
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Processing payments
- Customer Needs Assessment
- Customer Service
- Friendly and Helpful
Timeline
Delivery Driver
JR Richards
2024.02 - 2024.08
Sales Assistant
The Dog Spot
2017.01 - 2017.12
Sales Assistant
Critter Bits
2015.02 - Current
High School Diploma -
Picton High School
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