Dalmer Ruiz Mas
IT Manager
Sydney
Summary
Instrumental IT Manager bringing 15 years of experience achieving goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Focused in driving operational efficiency, optimizing technology infrastructure, and delivering strategic IT initiatives aligned with organizational objectives.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
IT Manager
Raydel Australia Pty Ltd
Sydney, New South Wales
11.2016 - Current
- Implemented a local centralized backup solution to protect critical business data, minimize downtimes, and enable quick recovery by a considerable amount of time.
- Developed a validated software module to control data related to the manufacturing process, improving efficiency and accuracy by 20%.
- Upgraded the telephone system to a VoIP (Voice over Internet Protocol) solution, reducing communication costs and improving call quality.
- Successfully Implemented a remote access solution to allow our employees to work securely from anywhere, enhancing flexibility and productivity during and beyond COVID-19.
- Developed and implemented IT security policies and procedures to protect against cybersecurity threats and ensure compliance with industry regulations. Additionally. Deployed robust antivirus software on all endpoints and servers, effectively reducing the risk of malware infections and data breaches.
- Implemented the new hardware to strict access rules to strengthen network security.
- Implemented asset management processes to track IT assets and equipment, reducing loss and improving resource allocation.
- Maintained accurate and up-to-date documentation of network configurations, changes, and troubleshooting procedures, facilitating efficient management, and troubleshooting.
- Managed and controlled all IT vendor relationships to ensure cost efficiency, while overseeing contract documentation and service efficiency.
Software Developer
ITTWARE Corp
10.2013 - 04.2015
- Streamlined website maintenance tasks to enhance efficiency and elevate site functionality by implementing automation strategies. Achieved 30% reduction in website maintenance time through automation of routine tasks such as content updates, plugin updates, and security patches. This optimization effort resulted in significant improvements in site functionality and performance, ultimately enhancing user experience and ensuring seamless operation of website.
- Provided comprehensive front-end development support by creating visually captivating designs that adhered to brand standards, thereby enhancing overall aesthetic appeal of website. Successfully crafted new user interface design that led to notable 40% increase in user engagement and positively influenced brand perception. Implementation of visually appealing designs resulted in more cohesive online presence, effectively reinforcing brand's identity, and attracting larger audience to website.
- Implemented comprehensive search engine optimization (SEO) strategy coupled with targeted content creation to significantly boost website traffic. Leveraging SEO best practices and employing keyword optimization techniques, website experienced remarkable 50% increase in organic traffic within span of six months. Strategic approach enhanced site's visibility and effectively attracted larger audience, thereby amplifying its reach and impact in digital landscape.
- Efficiently managed migration of multiple websites to new content management system (CMS), executing process seamlessly to minimize downtime and uphold uninterrupted user experiences. Achieved flawless transition with zero downtime and minimal disruption to users, preserving site functionality and ensuring smooth user experience throughout migration period. Meticulous approach to website migration facilitated seamless transition to new platform, maintaining operational continuity and user satisfaction while leveraging updated technologies and features offered by new CMS.
- Led comprehensive planning and execution of website development projects, overseeing transformation of design mockups into fully functional websites that aligned with user requirements and business objectives. Orchestrating strategic development process ensured timely project delivery and exceeded client expectations, ultimately fostering high levels of satisfaction. Hands-on approach to website development ensured seamless translation of design concepts into tangible online presences, driving user engagement, and achieving desired business outcomes effectively.
Crafted custom landing pages using HTML and CSS, meticulously optimizing them for integration and cross-browser compatibility. Strategic design and coding resulted in remarkable 25% increase in conversion rates, while also enhancing load times and ensuring seamless compatibility across diverse web browsers and devices. Meticulous attention to detail led to more user-friendly experience, driving higher engagement, and ultimately contributing to achievement of business goals. - Developed and executed comprehensive SEO strategy aimed at optimizing website's visibility across leading search engines. Meticulous planning and implementation resulted in website attaining top rankings on major search engines, increasing online visibility and driving qualified traffic to site. Strategic approach enhanced website's prominence across top browser platforms, contributing to attracting larger audience and achieving sustained growth in online presence.
Software Engineer
Natural Products Center
07.2007 - 06.2013
- Database Migration:
Implemented a successful migration of a legacy database to a contemporary and scalable platform, enhancing accessibility and data analysis capabilities for clinical researchers. - Custom Data Analysis Algorithms:
Collaborated closely with researchers to design and validate bespoke data analysis algorithms, enabling more precise and comprehensive evaluation of clinical trial results. - Database Developer for Clinical Trials:
Developed multiple databases and reporting systems tailored for optimal data processing across 13 clinical trials, with resultant findings prominently featured in high-impact journals. (Verification available through Author searching on Google Scholar and other academic search engines). - Customized Training:
Provided tailored training sessions to team members on the utilization of database management tools, leading to notable improvements in efficiency in handling clinical data during the trial.
IT Technician
National Center Of Scientific Research
09.2003 - 06.2007
- Data Backup and Recovery: Implemented a comprehensive backup strategy, resulting in a 90% reduction in data loss incidents and minimizing recovery time during system failures.
Technical Support: Providing technical assistance and support to end-users experiencing hardware, software, or network issues. This may involve troubleshooting problems, diagnosing errors, and resolving technical issues promptly to minimize downtime.
Hardware Maintenance: Installing, configuring, and maintaining computer hardware such as desktops, laptops, printers, servers, and networking equipment. This includes conducting routine maintenance, upgrading hardware components, and repairing or replacing faulty hardware as needed.
Software Support: Installing, configuring, and maintaining software applications and operating systems. This involves ensuring that software is up-to-date, resolving software-related issues, and providing guidance to users on software usage.
Security Management: Implementing and maintaining security measures to protect computer systems, networks, and data from unauthorized access, cyber threats, and malware. This may involve installing and updating antivirus software, implementing firewalls, and conducting security audits.
IT Infrastructure Planning and Development: Participating in IT infrastructure planning and development projects, including assessing current systems, recommending improvements, and implementing new technologies to enhance efficiency, reliability, and scalability of IT systems and services.
Education
Certificate of Proficiency - Web Design
Aptech Computer Education
New Delhi, India 10.2011 - 12.2011
Software Engineer - Software Development
High Tech Institute "José Antonio Echeverria"
Havana, Cuba 09.2002 - 07.2008
Skills
Risk mitigation planning
Technical Troubleshooting
Cybersecurity best practices
Operating system management
Software Development
Timeline
IT Manager
Raydel Australia Pty Ltd
11.2016 - Current
Software Developer
ITTWARE Corp
10.2013 - 04.2015
Certificate of Proficiency - Web Design
Aptech Computer Education
10.2011 - 12.2011
Software Engineer
Natural Products Center
07.2007 - 06.2013
IT Technician
National Center Of Scientific Research
09.2003 - 06.2007
Software Engineer - Software Development
High Tech Institute "José Antonio Echeverria"
09.2002 - 07.2008