Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dalreen Bertus

FERNTREE GULLY,VIC

Summary

Experienced customer service and inventory management professional with a strong track record at Healthlink Cafe. Demonstrated success in improving sales strategies and customer engagement, leading to enhanced satisfaction and loyalty. Proficient in training and supervising teams, driving performance improvements and workflow efficiency. Focused on delivering operational excellence and maintaining high standards of service.

Overview

23
23
years of professional experience

Work History

Team Leader

Healthlink cafe
Melbourne, VIC
09.2023 - Current
  • Addressed customer complaints effectively while upholding high standards of customer service.
  • Optimized sales strategies through upselling, resulting in improved customer engagement and sales growth.
  • Managed inventory control processes, ensuring accurate stock levels and timely order fulfillment.
  • Processed transactions efficiently to ensure seamless operations.

Deli Manager

Coles Group
Pinewood, VIC
04.2013 - 05.2021
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Created promotional displays to attract customers to the deli section.
  • Scheduled and managed staff rosters to ensure optimal coverage and efficiency.

Customer Service Representative/Front Desk Receptionist

Citybank
Sri Lanka, Colombo
01.2004 - 01.2006
  • Facilitated customer account openings, ensuring accurate and efficient processing.
  • Processed cheque transactions efficiently for customers, ensuring accuracy and customer satisfaction.
  • Directed calls to the appropriate department, ensuring efficient communication flow.
  • Provided administrative assistance to staff, enhancing operational efficiency.

Tourism Coordinator

John Keels Holdings
Sri Lanka, Colombo
01.2002 - 01.2004
  • Ensured that all necessary documents were obtained prior to departure such as passports, visas and health certificates.
  • Collaborated with marketing team members to develop strategies for increasing sales of products and services related to tourism.
  • Designed customized itineraries in collaboration with guests to enhance their travel experience.
  • Handled financial transactions with customers before their vacation.

Education

High School Diploma -

Holmesglen Institute of TAFE
Glen Waverley, VIC
02-2007

High School Diploma -

Eynesbury Collage South AUS
Adelaide, SA
11-2006

Skills

  • Customer service
  • Inventory management
  • Sales strategy
  • Employee training
  • Transaction processing
  • Visual merchandising

Languages

English
Professional

References

References available upon request.

Timeline

Team Leader

Healthlink cafe
09.2023 - Current

Deli Manager

Coles Group
04.2013 - 05.2021

Customer Service Representative/Front Desk Receptionist

Citybank
01.2004 - 01.2006

Tourism Coordinator

John Keels Holdings
01.2002 - 01.2004

High School Diploma -

Holmesglen Institute of TAFE

High School Diploma -

Eynesbury Collage South AUS

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Dalreen Bertus