Daly Chea
Canberra ,ACT
Summary
Dynamic leader with proven success in staff management and customer service at National Arboretum. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in audit reporting and goal-oriented strategies, significantly improving operational efficiency. Demonstrates strong team leadership and self-motivation, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Supervisor
National Arboretum
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Zeytin Turkish Cuisine
01.2019 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Chef's Apprentice
ONA Coffee House Cafe
12.2017 - 01.2019
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Front of House Employee
Vincent Fine Dining
07.2017 - 09.2018
Education
Hospitality Management
Reach For TrainingSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Self motivation
- Audit reporting
- Team leadership
Timeline
Supervisor
National Arboretum
09.2023 - Current
Manager
Zeytin Turkish Cuisine
01.2019 - 05.2023
Chef's Apprentice
ONA Coffee House Cafe
12.2017 - 01.2019
Front of House Employee
Vincent Fine Dining
07.2017 - 09.2018
Hospitality Management
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