Dalya Alothmani
Liverpool,NSW
Summary
DALYA ALOTHMANI Dedicated retail and office based worker. Professional, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company atmosphere and overall work capacity. Outbound Calling Telemarketing Expertise Site Visits Professional Relationships Restaurant Operation Vendor Relationships Barista Training Team Member Motivation Originality and Creativity Routine Inspections Retail Operations Brand Marketing Leadership Telephone Etiquette Coffee Machinery Complex Problem-solving Client Rapport-Building
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Nuts Galore
11.2022 - Current
- Created new recipes, outlined steps, and training staff on correct preparation.
- Monitored food inventory and supplies to prevent waste.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Designed and adjusted work schedules to meet business demands.
Head Barista
Paramount Coffee
08.2022 - 10.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in- store marketing and thorough cleanliness and sanitation of space
- Served customers quickly and efficiently and created strategies to prevent delays.
Manager, Sales Representative
Shisha Bella Lounge
07.2022 - 10.2022
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
Sales Representative
Smart Energy Solar
02.2022 - 06.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Dr Earth - Coffee Barista
02.2022 - 06.2022
- Completed daily cold calling and outreach to build sales pipeline
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cross-sold pastries and sandwiches with coffee orders,
- Boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Technical Support Representative
WooliesX - Woolworths Group
03.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Escalated Calls Management
- Microsoft Dynamics
- Verbal and Written
- Communication
02.2020 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service.
Art Director
Enmore Steak House
06.2019 - 12.2019
- Collaborated with art director to implement artistic vision
- Presented concepts, copy and art during internal and client reviews.
Barista Trainee
Nuts Galore
01.2017 - 05.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Contributed to creative process through original ideas and inspiration
- Researched industry trends and evaluated competitive products.
Food Crew Member
Oporto - Fast
04.2016 - 12.2016
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Certificate III - Personal Trainer
Fit College
Parramatta, NSW09.2023
Certificate IV - Personal Trainer
Fit College
Parramatta, NSW09.2023
High School Diploma -
All Saints Catholic Senior College
Casula, NSW11.2020
Skills
- Compliance Requirements
- Staffing Patterns
- Store Opening and Closing
- Supplier Management
- Customer Needs Assessments
- Efficient Service
- Customer Loyalty
- Transaction Processing Oversight
- Customer Service
- Staff Management
- Policy and Procedure Implementation
- Retail Operations
- Health and Wellness
- First Aid
- Current Fitness Trends Knowledge
- Youth Athletic Training
- Client Engagement
- Active Listening
- Breathing Techniques
- Leadership Skills
- Human Anatomy Expertise
- Time Management
- Tracking Client Progress
- Safe Equipment Demonstrations
- Exercise Assistance
- Customized Workout Plans
- Client Screening
- Flexibility Exercises
Timeline
Barista Shift Lead
Nuts Galore
11.2022 - Current
Head Barista
Paramount Coffee
08.2022 - 10.2022
Manager, Sales Representative
Shisha Bella Lounge
07.2022 - 10.2022
Sales Representative
Smart Energy Solar
02.2022 - 06.2022
Dr Earth - Coffee Barista
02.2022 - 06.2022
Technical Support Representative
WooliesX - Woolworths Group
03.2021 - 01.2022
02.2020 - 03.2021
Art Director
Enmore Steak House
06.2019 - 12.2019
Barista Trainee
Nuts Galore
01.2017 - 05.2019
Food Crew Member
Oporto - Fast
04.2016 - 12.2016
Certificate III - Personal Trainer
Fit College
Certificate IV - Personal Trainer
Fit College
High School Diploma -
All Saints Catholic Senior College
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