Daman Sehra
Summary
Extensive experience in sales administration, customer support, and operations coordination. Adept at managing quotations, order processing, and cross-functional collaboration to align sales strategies with business objectives. Skilled in time management, problem-solving, and adapting to dynamic, fast-paced environments. Proficient in Microsoft Office Suite, CRM systems, and process optimization.
Overview
9
9
years of professional experience
Work History
Tech Support
APN
08.2023 - 01.2024
- Managed technical inquiries with precision, creating cases for specialist intervention
- Ensured diagnostic and troubleshooting processes were executed efficiently
Territory Manager
In2Food
08.2021 - 03.2023
- Oversaw product quality control and facilitated logistics operations
- Strengthened client relationships through proactive communication
- Proactively acquired new business
Inspections Coordinator
Mckenzie Group Consulting
11.2019 - 05.2020
- Coordinated commercial building inspections and facilitated client-inspector communication
- Streamlined operational efficiency by implementing a new web-based database system
- Managed payments and financial records, ensuring timely and accurate processing
Customer Service Officer
Master Builders Association Victoria
08.2017 - 07.2019
- Prepared and processed membership applications
- Coordinated event logistics, including trade nights, and strengthened client relationships
- Authored a comprehensive training manual, enhancing departmental efficiency
Customer Solutions
Aegis (Energy Australia)
09.2014 - 06.2016
- Handled complex inquiries, including billing and account setups, delivering proactive solutions
- Utilized internal systems to monitor service orders, ensuring timely resolutions
- Subject Matter Expert for the customer service team
Education
Business Management/Marketing -
RMIT University
01.2009
Skills
- Data entry
- CRM system management
- Portfolio management
- Management experience
- Telecommunications industry
- Building industry
Timeline
Tech Support
APN
08.2023 - 01.2024
Territory Manager
In2Food
08.2021 - 03.2023
Inspections Coordinator
Mckenzie Group Consulting
11.2019 - 05.2020
Customer Service Officer
Master Builders Association Victoria
08.2017 - 07.2019
Customer Solutions
Aegis (Energy Australia)
09.2014 - 06.2016
Business Management/Marketing -
RMIT University
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